Page 112
Chapter 5
Reference
ON-SCREEN MESSAGES
Note: Here we list on-screen messages in message number order. Just find the message number in the
upper right-hand corner of the message, and then find the same number on the Left-hand side of this
table.
Message
Number
What’s Wrong What You Can Do
001
Maybe there’s a problem with the
multi-dish switch.
• Check the cables and their connections to and from the multi-dish
switch.
• Make sure all the cables are in place, and their connections are tight.
• If this doesn’t work, please call the Customer Service Center for help.
002
• Heavy rain, snow, or cloud cover
can interfere with the satellite signal.
• Maybe there’s other interference.
• Check the local weather. Brush any snow, leaves, etc.
off the satellite dish.
• Make sure the satellite dish has a clear line of sight to the satellite.
• Check whether branches or leaves have grown into the line of sight.
• Make sure you aim the satellite dish at the satellite. Check the strength
of the signal with the Point Dish/Signal menu.
• If this doesn’t work, please call the Customer Service Center for help.
003, 004
• Maybe your system uses the wrong
kind of cable, or maybe the cable run
is too long.
• Maybe there’s a problem with the
multi-dish switch.
• Make sure your system uses RG6 cable.
• Check the dish-to-receiver cable run length; if it’s over 100 feet,
please call the Customer Service Center for help.
• Check the cables and their connections to the multi-dish switch.
Make sure all the cables are in place, and their connections
are tight.
• If this doesn’t work, do the Check Switch test. Please see the
installation instructions for what to do.
• If this doesn’t work, please call the Customer Service Center for help.
005
Maybe we haven’t yet linked the receiver
with the Smart Card, via the satellite
signal.
• If you’ve called the Customer Service Center to order your program
packages, please wait a few minutes to see if the message goes away.
If it doesn’t goes away, please call the Customer Service center.
• If you haven’t called the Customer Service Center to order your program
packages, please do so.
006
• Maybe you haven’t connected the
receiver to an active telephone line.
• Maybe you’ve gone over the Smart
Card credit limit.
•You must connect the receiver to a phone line at all times.
If you install two or more receivers, do this for each receiver.
• Review what you’ve bought with pay per view to check the Smart Card
credit limit. If you’ve gone over the limit, please call the Customer
Service Center.
• If this doesn’t work, please call the Customer Service Center for help.
008
Maybe the receiver is connected to a DSL
(digital Subscriber Line) phone line.
Install a DSL filter between the receiver and the telephone wall jack.
011, 012
In some areas you can’t watch some
programs. For example, if you live close
to a football stadium you can’t watch
football games played there.
Remember, the program providers decide which programs
they “black out,” not us.
013, 014
Maybe you tried to tune to a program
on a channel you haven’t bought.
You must buy a channel before you can tune to a program on that channel.
Please call the Customer Service Center (at 1-800-333-DISH [3474]) to buy
a channel, or if you think the receiver displayed this message by mistake.
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