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Use the Trouble-Shooting Tables
015
• Maybe you just plugged in the
receiver, and it’s acquiring the
satellite signal.
• Maybe the receiver briefly lost
the signal.
• Wait a few minutes to see if the message goes away.
• Make sure all the cables are in place, and their connections are tight.
• Make sure the satellite dish has a clear line of sight to the satellite.
• Check whether branches or leaves have grown into the line of sight.
• Make sure the Signal Strength bar in the Point Dish/Signal menu
is green and displays the word Locked.
018
• Maybe you haven’t connected
the receiver to a phone line.
• Maybe you’ve gone over
the Smart Card credit limit.
•You must connect the receiver to a phone line at all times.
If you install two or more receivers, do this for each receiver.
• Review what you’ve bought with pay per view to check the Smart Card
credit limit. If you’ve gone over the limit, please call the Customer
Service Center.
• Please call the Customer Service Center (at 1-800-333-DISH [3474])
to have us set you up to buy a pay per view program.
019
Maybe you put the Smart Card
in up side down or backwards.
• Make sure you put the Smart Card in right side up, with the picture
on top and the arrow facing into the receiver’s front panel slot.
• If this doesn’t work, please call the Customer Service Center for help.
020
The receiver works only with the Smart
Card that we linked to it via the satellite
signal.
• Put the right Smart Card into the receiver’s front panel slot.
• Please call the Customer Service Center for help.
021
Maybe the Smart Card is missing or you
didn’t put it in the right way.
Make sure you put the Smart Card all the way into the receiver’s front panel
slot.
022
• Maybe we haven’t yet linked the
receiver with the Smart Card, via the
satellite signal.
• Maybe the satellite dish has moved so
it’s not getting the satellite signal.
Maybe the cable connections are
loose.
• Maybe the satellite signal has been
interrupted.
• If you’ve called the Customer Service Center to order your program
packages, please wait a few minutes to see if the message goes away.
If it doesn’t go away, please call the Customer Service center.
• If you haven’t called the Customer Service Center to order your program
packages, please do so.
• Make sure all the cables are in place, and their connections are tight.
• Make sure the satellite dish has a clear line of sight to the satellite.
• Check whether branches or leaves have grown into the line of sight.
• Make sure the Signal Strength bar in the Point Dish/Signal menu
is green and displays the word Locked.
025, 026
Maybe the receiver briefly lost the
satellite signal. For example, around the
start of spring and again around the start
of autumn, the sun is right behind the
satellite. When this happens, sunlight
overpowers the satellite signal for just a
few minutes. This happens to all satellite
television providers. Once the sun isn’t
behind the satellite, the receiver will get
the signal again.
• Wait a few minutes to see if the message goes away.
• Make sure all the cables are in place, and their connections are tight.
• Make sure the satellite dish has a clear line of sight to the satellite.
• Check whether branches or leaves have grown into the line of sight.
• Make sure the Signal Strength bar in the Point Dish/Signal menu
is green and displays the word Locked.
028
Maybe the receiver needs to get new
software before you can use it to order
pay per view programs.
Turn the receiver off. Doing this lets the receiver get new software
via the satellite signal. This may take several minutes; don’t disturb or
unplug the receiver while it gets the upgrade. When the upgrade is done,
you’ll be able to use the receiver to order pay per view programs.
032
Maybe you tried to set a VCR Event Timer
but didn’t set up the receiver to control
the VCR.
You must set up the receiver to control the VCR before you can set
a VCR Event Timer. Please see Control a VCR in Chapter 2 - How to
Use the System for what to do.
059
Maybe you tried to close an installation
menu without doing the Check Switch
test.
If your setup includes a multi-dish switch, you must do
the Check Switch test.
060
Maybe you aimed the satellite dish
at one satellite, but selected another
satellite’s option on the Point Dish/
Signal menu.
• Make sure you select the option for the right satellite on the
Point Dish/Signal menu.
• Make sure you connect the cable(s) for the satellite you select to the
LNBF that gets signals from that satellite.
• Re-aim the satellite dish at the right satellite.
061
You set up the receiver to get an upgrade
of the latest software via the satellite
signal.
It’s very important for the receiver to get the latest software, so let it.
This may take several minutes. Don’t disturb or unplug the receiver while it
gets the upgrade.
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