DTG Digital DTG M2 - Troubleshooting Without Error Messages

27
DTG M Series Maintenance Manual Troubleshooting
6.3 Troubleshooting Without Error Messages
This section describes the symptoms of errors without an error message as well as the check items and
recovery actions.
6.3.1 Initial Operation Problems
TABLE 6-8 CHECK ITEMS AND ACTIONS FOR INITIAL OPERATION PROBLEMS
No.
Symptom
Check Item
Action
Reference
1
Machine power
cannot be turned ON
1. Is emergency stop
switch engaged?
Disengage the emergency
stop switch
3.5.1
"Switching the
Printer ON" p.29
2. Is the power cord
connected to the
socket at the rear of
the printer?
Connect the power cord
to the socket at the rear
of the printer
3.5.1
"Switching the
Printer ON" p.29
3. Is the power cord
connected to the wall
socket for mains
power? Is the mains
power switch at wall
socket ON?
Connect the power cord
to the wall socket for
mains power. Ensure
mains power switch is
ON.
3.5.1
"Switching the
Printer ON" p.29
Contact your authorized
DTG Distributor or
Technician for further
assistance
2
Abnormal LCD
operation (no
displays/garbled
characters)
1. Check power supply
voltage (AC110VAC
or 220VAC
depending on
country).
2. Turn machine OFF.
Disconnect mains
power, wait 5
minutes.
Turn it ON again and
check if the same
message appears.
If the display is still
abnormal: Contact your
authorized DTG
Distributor or Technician
for further assistance
3.5.2
"Switching the
Printer OFF."
p.31
3.5.1
"Switching the
Printer ON" p.29
3
Initial ink charge not
available
1. Turn machine OFF.
Disconnect mains
power, wait 5
minutes.
Turn it ON again and
check if the same
status.
Contact your authorized
DTG Distributor or
Technician for further
assistance
3.5.2
"Switching the
Printer OFF."
p.31
3.5.1
"Switching the
Printer ON" p.29