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support@edgeovens.com
Technical Support: +1 (724) 628 3050
SERVICE
TROUBLESHOOTING
G2 CONTROL SYSTEM ALARM MESSAGES
The EDGE oven has sophisticated diagnostic and error logging ability which can store approximately 21 days
of operation data. For the most effective and complete diagnostics of the system, review the “OVEN DATA LOG
FILE EXPORT” in the “OVEN OPERATION” section. EXPORT the oven logle(s) to a USB device and send them
to support@edgeovens.com.
ERROR NAME DISPLAY LINE 1 DISPLAY LINE 2 ERROR TRIGGER POSSIBLE CAUSE
24VDC Under-
voltage
24VDC Low DC Power Fault 24VDC is 20%
low.
24VDC power supply has a fault or MC
voltage detection is wrong. Measure
24VDC system to validate.
24VDC Over-
voltage
24VDC High DC Power Fault 24VDC is 25%
high.
24VDC power supply has a fault or MC
voltage detection is wrong. Measure
24VDC system to validate.
Bypass Bypass Error Valve Not
Detected
Bypass valve
power is not
detected.
Power to the Bypass valve has been
turned off. This will occur during an
ignition trial if ame signal is lost.
Clean ame detection, ensure it is
seated.
Bypass
Overshoot
Bypass
Overshoot
Oven
Temperature
Displayed
Oven temperature
exceeds the
bypass set-point
by 25°F.
Bypass set-point can be adjusted by an
authorized service provider or through
phone support.
High Temp High Temp Exceeds Set-
Point
Temperature is
50°F over the set-
point.
Gas valve is not adjusted correctly, oven
was not properly commissioned.
High Alarm High Alarm Oven Over Temp Temperature
exceeded 650°F.
Gas valve is not adjusted correctly, oven
was not properly commissioned.
Ignition Ignite Check Gas
Supply
Main Valve power
is not detected.
a. Ignition Module may be in “Lock-
Out” state; oven did not light.
Ensure gas supply hose to oven is
fully connected, the collar is fully
engaged, and the supply valve is
open.
b. The ame signal was lost or not
detected; ignition cycle restarted.
Flame detector needs cleaned.
Low Temp Low Temp Check Gas
Supply
Oven not at
set-point within
45 mins or
cannot maintain
temperature.
Gas valve is not adjusted correctly, oven
was not properly commissioned, gas
supply pressure is too low for operation.
AMBER alarms (or SOFT errors) will auto reset as the condition is resolved. Oven will continue to operate
when an AMBER alarm is triggered.
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