Troubleshooting
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Pos: 5.1 /0025 Ü berschriften/ELTR A 1. Überschrif ten/1 Troublesh ooting ELTRA @ 8\mod_ 1391770915902 _9.docx @ 5885 4 @ 1 @ 1
3 Troubleshooting
Pos: 5.2 /0025 Ü berschriften/ELTR A 1.1 Übersc hriften/11 Distur bed communic ation with contr oller/11 Distur bed communic ation with contr oller/ballance E LTRA @ 8\mo d_139176738 7538_9.doc x @ 58828 @ 2 @ 1
3.1 Disturbed communication with controller/ballance
Pos: 5.3 /0010 ELTRA/0010 opera ting_instructi ons/Thermostep /15 Troublesho oting/1505 Modul Dis turbed co mmunication with controller/ 1505 Modul Dis turbed comm unication with contr oller/balance @ 8\mod_1 391766945034_ 9.docx @ 58816 @ 33 @ 1
A disturbance of communication is indicated by a red indicator at form Status. Please note if red
indicator shows a disturbance with balance and/or controller!
• Check if cable connection at the computer is correct.
• Check settings of the communication ports. Shut down TGA software and start it new.
After enter your login codes press Manage, Accounts management is displayed. Here
you can check communication settings, which should correspond to computer settings.
Usually COM1 for controller and COM2 for balance is preset.
• Check cable connection at the interior of TGA.
3.1.1 Controller
Open the lower side panel at the left side of the device. After disconnecting ground cable
remove the panel and release the screw of the circuit board near the front site of TS, to hinge it
down. This should be done carefully not to damage the cable connections at the backside of the
circuit board. Check if the cable is connected correct at plug and screwed tightly. Afterwards
replace everything to initial state.
3.1.2 Balance
Open the lower side panel at the right side of the device. After disconnecting ground cable
remove the panel and check if cable is connected correct at the backside of the balance and
screwed tightly. Afterwards replace everything to initial state.
Pos: 5.4 /0025 Ü berschriften/ELTR A 1.1 Übersc hriften/11 Cover will not be o pened automaticall y after initializati on test @ 8\ mod_139178 2788269_9.docx @ 58951 @ 3 @ 1
3.1.3 Cover will not be opened automatically after initialization test
Pos: 5.5 /0010 ELTRA/0010 opera ting_instructi ons/Thermost ep/15 Troublesh ooting/1510 M odul Cover will n ot be opened a utomatically after i nitialization t est @ 8\mod _13917824994 13_9.docx @ 5 8914 @ @ 1
Check if compressed air line is connected correct to the TGA and if the pressure (about 4-5 bar)
is sufficient.
Pos: 5.6 /0025 Ü berschriften/ELTR A 1.1 Übersc hriften/11 Pedest al of the bala nce is disadjust ed @ 8\mo d_139178273005 1_9.docx @ 58 939 @ 2 @ 1
3.2 Pedestal of the balance is disadjusted
Pos: 5.7 /0010 ELTRA/0010 opera ting_instructi ons/Thermostep /15 Troublesh ooting/1515 M odul Pedestal of the balance is disadjusted @ 8\mod_13917 82574381_9. docx @ 58927 @ @ 1
Open the lower side panel at the left side of the device. After disconnecting ground cable
remove the panel and release the screw of the circuit board near the front side of TGA, to hinge
it down. This should be done carefully not to damage the cable connections at the backside of
the circuit board. Adjust the balance concentric to the opening in the lower heating element, by
loosening the base plate and moving it accordingly. The horizontal adjustment of the pedestal
can be done be adjusting the 3 fixing feet. After positioning the pedestal nearly central and
horizontal replace everything to the initial state.
Pos: 5.8 /0025 Ü berschriften/ELTR A 1.1 Übersc hriften/11 Car ousel can’t fin d home position @ 14\mod_145 3800929865_ 9.docx @ 97164 @ 2 @ 1
3.3 Carousel can’t find home position
Pos: 5.9 /0010 ELTRA/0010 opera ting_instructi ons/Thermostep /15 Troublesh ooting/1520 M odul Cannot find home position @ 14\mod_1 453799977336 _9.docx @ 971 40 @ @ 1
Open the lower side panel at the left side of the device. After disconnecting ground cable
remove the panel. When the carousel doesn’t stop at the home position screw head, check the
gap between sensor and screw head, should be lower than 0,5mm
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