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Section 14: In Case of
Difficulty
In This Section
¾ Contacting Technical Support
¾ Avoiding Common Print Problems
Contacting Technical Support
The technical support department at Epilog is available to assist with solving
problems you may encounter using your Epilog. Please review first the common
problems and solutions as noted below, then if you are still in need of assistance you
may contact Epilog’s technical support department at the number or website listed
below. Technical support is available in Golden, Colorado during the hours of 6 a.m.
and 6 p.m. Mountain Time.
Technical Support (303) 215-9171
Technical Support online:
www.epiloglaser.com/service.htm
When contacting the Epilog technical support department, please be ready to supply
the technician with the Serial Number of the machine you are referencing. The
machine serial number can be found on the Certification/Identification Label. This
engraved plate is located on the left-hand side of the machine’s cabinet, by the power
inlet connector. The example shown below is for the Model 6000 35-watt product
Model Number: 6000 Laser System
Serial Number: 6035-0422863220EX
Date of Manufacture: October 2004
Mass:
220 kg max
Epilog Corporation
500 Corporate Circle, Suite L
Golden, CO 80401 USA
Class 3R Laser Product
This product complies with 21 CFR 1040.10 and
1040.11 except for deviations pursuant to Laser
Notice No. 50, dated July 26, 2001.
This product complies with IEC 60825-1: 2001.
Consultants Europe bv
PO Box 5047
1380 GA Weesp
The Netherlands
Tel.: 31-294-483355
Fax.: 31-294-414687
E-Mail: info@ce-marking.nl
Authorized Representative:
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