8.3.1. Who Performs Warranty Work
The only company authorized to perform work under this warranty is Eventide Inc., Little Ferry, New
Jersey. While you are free to give personal authorization to anyone else (or to work on it yourself), we
will not honor claims for payment for parts or labor from you or from third parties.
However, we and our dealers do try to be helpful in various ways. Our dealers will assist, usually
without charge during the warranty period, in:
Determining whether there is a problem requiring return to the factory
Alleviating user error or interconnection problems that may be preventing the unit from
operating to its full capability
We are available for telephone consultation if the dealer is unable to assist.
If a part is found to be defective during the warranty period and you wish to replace it yourself, we will
normally ship the part immediately at no charge, provided your warranty registration form is on le.
We reserve the right to request that the defective part be returned to us.
8.3.2. Shipping Within the 50 United States
You are responsible for getting the unit to our door at no cost to us. We cannot accept collect or COD
shipments.
We will return the unit to you prepaid, at our expense, using an expeditious shipping method,
normally United Parcel Service. In areas not served by UPS we will ship by US Mail.
If you are in a hurry and want us to use a premium shipping method (such as air express, next day air,
etc.), be sure you tell us and agree to pay shipping charges collect. If you specify a method that does
not permit collect or COD charges, remit sucient funds to prepay shipping.
8.3.3. Shipping Outside the 50 United States
If you purchased the unit from a dealer in your country, consult with the dealer before returning the
unit.
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8. Safety and Warranty
Copyright © 2021, Eventide Inc.
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