S2000 Elite - User's Guide
035-00707 Revision 1
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16.2. Returning your S2000 Elite to Excelitas Canada
Please note of the problem encountered, the steps followed to isolate the problem and the
result of any troubleshooting steps taken.
Telephone the nearest Excelitas Canada Service Centre to obtain a Return Authorization (RA)
Number to complete repairs quickly and efficiently. In North America, request for a RA (Return
Authorization) number from the website: https://www.excelitas.com/ox_service_request_form
Enclose details of the problem with the unit and return both to the Excelitas Canada Service
Centre. The unit should be returned in its original packaging if possible. Please do not ship the
unit with the lamp installed.
Include a phone number and contact person who may be reached for any additional service-
related questions.
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