Troubleshooting
FTB-1v2 and FTB-1v2 Pro 313
Restoring Your Unit to Normal Operation
Restoring Your Unit to Normal Operation
If you ever encounter major problems with your unit (for example, the unit
does not behave the way it used to), you can revert it to a previous state.
You can revert your unit either to its initial state (as it was at time of
purchase), or to a specific state with a backup image (WIM file) created
previously.
Note: For current updates, use EXFO Software Update.
You can create your own WIM files directly from your unit and store them
on a USB key for future use.
I am experiencing
communication
problems between the
VPN client and the VPN
server.
The date on your unit
may not be properly
configured.
Ensure that the date set on your unit
corresponds to the current date.
I have performed a
recovery operation on
my unit and I no longer
see my EXFO
applications.
The unit is running
Windows 10 and the
recovery operation
was performed using
the recovery tools
from Microsoft instead
of the wizard provided
by EXFO.
Reset your unit to its factory settings.
For more information, see the
corresponding procedure
in Restoring Your Unit to Normal
Operation on page 313.
IMPORTANT
The WIM files that you create are based on the serial number of
your unit. This means that the WIM files created on one unit are
only valid to restore this particular unit.
Problem Possible Cause Solution
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