FTB-1v2 and FTB-1v2 Pro 305
14 Troubleshooting
Solving Common Problems
Before calling EXFO’s technical support, you may want to consider the
following solutions to problems that could occur.
Problem Possible Cause Solution
My unit does not start. It is not connected to a
power source.
Make sure that the external power
supply is connected at both ends.
The batteries are
completely
discharged.
Change or recharge the batteries.
The system has
encountered a
problem.
Press the On/Off button for at least
ten seconds to force a hardware reset
on the unit.
Windows startup files
have been corrupted.
Contact EXFO.
My unit is running
slower than expected.
The configuration of
some of the Windows
components is
underway in the
background.
The first few times that you start your
unit, after a reset operation, or after
certain updates, you may notice that
the performance of your unit is not
optimum.
If this is the case, you may want to
leave your unit idle for about an hour
to give Windows the time to
complete its configuration tasks.
My unit is not
responding.
The system has
encountered a
problem.
Press the On/Off button for at least
ten seconds to force a hardware reset
on the unit.
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