Faro Focus Premium - Chapter 10: Error Messages; Common Error Messages and Solutions

Chapter 10: Error Messages
Error Message Description Action
Internal Error: Invalid
parameter
Inconsistent scanner parameters.
Restart scanner. If the problem still
occurs, contact FARO Customer
Service.
Distance measurement
tolerance exceeded
The white reference area on the
scanner’s base gave inconsistent
measurements.
Check cleanliness of this reference
area, mirror, and lenses.
error The device could not be found.
Restart scanner. If the problem still
occurs, contact FARO Customer
Service.
Color acquisition failure
Color acquisition has unexpectedly
stopped. Color acquisition probably
incomplete.
Save log file and contact FARO
Customer Service.
Out of time failure Indicates an internal scanner error.
Restart scanner. If the problem still
occurs after restart, contact FARO
Customer Service.
Module Status Error
Module Status Error: Data version
mismatch.
Internal scanner communication
problem. Contact FARO Customer
Service for a firmware upgrade.
Scanner Operation
Failure
Internal scanner error.
Restart scanner. If the problem still
occurs, contact FARO Customer
Service.
Command not executed
Command could not be executed
because of a previous running scan
operation. A scan is still active,
you cannot start the next operation
now.
Wait until scanning is finished.
Scanner temperature too
low
Scanner's temperature is too low.
Scanning is not possible.
Warm up the scanner before further
use.
Temperature too high
Scanner's temperature is too high.
Scanning is not possible.
Shut down the scanner and let it cool
down, or check if the fan is running.
FARO
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Focus Premium Laser Scanner User Manual
Chapter 10: Error Messages
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