16 Problem Solving
444
Problem Solving
16
The copy is
misaligned or
skewed.
Is the document loaded
correctly?
Load the document correctly.
Refer to "Step 1 Loading Documents" (P.50).
Is the paper loaded correctly
in the tray?
Load the paper correctly.
Refer to "Loading Paper in the Trays 1 to 4"
(P.249).
Are the paper guides of the
Tray 5 (Bypass) correctly
aligned with the paper?
Load the paper correctly.
Refer to "Loading Paper in the Tray 5
(Bypass)" (P.250).
Are the document guides on
the document feeder in the
correct positions?
Load the document correctly, and align the
document guides with the document sides.
Refer to "Step 1 Loading Documents" (P.50).
Is the paper tray inserted
correctly?
Firmly push in the tray as far as possible to
insert it properly.
Refer to "Loading Paper in the Trays 1 to 4"
(P.249).
Part of the image
is missing on the
copy.
Is the paper damp? If the paper is damp, the copy image may
be partially missing or unclear. Replace the
paper with new one.
Refer to "Loading Paper" (P.249).
Is folded or wrinkled paper
included in the tray?
Remove the improper paper or replace
whole paper with new one.
Refer to "Loading Paper" (P.249).
Is the document pasted or
folded?
There may be a gap between the
document glass and the pasted or folded
section. Place a stack of white sheets on
the document to remove the gap between
the document and the document glass.
The copy has a
stripe pattern.
Is the enlargement ratio
large?
Output may have vertical stripes
depending on the ratio. Adjust the ratio to
remove the stripes.
Refer to "Reduce/Enlarge (Making Enlarged/
Reduced Copies)" (P.58).
Symptom Cause Remedy
Printing is faint.
(smudged,
unclear)
The paper is damp. Replace the paper with new one.
Refer to "Loading Paper" (P.249).
The drum cartridge has
deteriorated or is damaged.
Replace the drum cartridge with a new
one.
Refer to "Replacing Drum Cartridge (for
customers having a spot maintenance
contract)" (P.423).
There is no toner left in the
toner cartridge.
Replace the toner cartridge with a new
one.
Refer to "Replacing Consumables" (P.420).
Symptom Cause Remedy
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