Trouble during Faxing
455
Problem Solving
16
Trouble during Faxing
This section describes how to solve fax problems.
Note • The fax features are not available for some models. An optional package is necessary. For
more information, contact our Customer Support Center.
Sending Problems
Follow the procedure below if you cannot send a fax.
A Transmission Report -
Undelivered is output.
Cause The fax was not sent due to an error.
No Action Check the Transmission Results in the Transmission Report -
Undelivered.
If an error code is displayed, refer to "Error Code" (P.464) to
solve the problem.
The phone line has a
problem.
Cause The phone line is not connected correctly.
No Action The machine equips some connectors to connect phone lines
to. The communication is disabled unless the phone line is
connected to a correct connector.
When the cable connection is correct, the on-hook feature
allows you to call through general lines.
Cause The phone line type is incorrect.
Action Specify the same line type as the subscribed one (Tone/
10pps) for the machine.
Cause An error occurred with the phone line.
Action Use a telephone near the machine to check whether to be able
to make a phone call. If the phone call is disabled, the problem
is the phone line, not the machine.
Cause The destination machine is abnormal.
Action The data cannot be sent if the recipient’s machine condition is
one of the following: the power is off, the receiving mode is
"manual", and the G3 reception mode is not supported.
Call the recipient to check the machine condition.
The receiving operation is
incorrect.
Cause An incorrect fax number is used.
No Action Check the fax number and try sending again.
Cause The number is not for fax.
Action If no peep sound is heard from the receiver when you call the
number, the number is not for fax.
Cause The Login Setup/Auditron Administration feature is used and
the fax is sent directly from the computer.
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