16 Problem Solving
480
Problem Solving
16
018-505
O [Cause] If an error occurred during SMB authentication, the
probable causes are as follows:
z
Authentication failed because of the incorrect user name
or incorrect password.
z
The time does not match on the SMB server and the
machine. (This may occur when Windows Server 2003 is
used.)
z
When the destination computer is Macintosh, the
specified user has not been registered as a user who is
permitted to use Windows Sharing.
If an error occurred during data transfer via SMB, the
probable causes are as follows:
z
Login to the SMB server failed while transferring the
scanned image, due to the incorrect user name or
incorrect password.
z
The time does not match on the SMB server and the
machine. (This may occur when Windows Server 2003 is
used.)
z
When the destination computer is Macintosh, the
specified user has not been registered as a user who is
permitted to use Windows Sharing.
[Remedy] Take one of the following actions, and try again:
z
Check the user name and password with the network
administrator.
z
When using Windows Server 2003, make sure to match
the time set on the SMB server and the machine.
z
When the destination computer is Macintosh, specify a
user who is permitted to use Windows Sharing.
Important • The password cannot be retrieved. If you have forgotten the
password, reset the password.
To reset the password:
1) Select [Start] > [Programs] > [Administrative Tools] >
[Active Directory Users and Computers] on the Active
Directory domain controller where the user information
is set.
2) Display the user information by selecting [Active
Directory Users and Computers] > [Server] > [Domains]
> [Users] from the left side frame of the [Active Directory
Users and Computers] window.
3) Right-click the appropriate user from the right side
frame of the [Active Directory Users and Computers]
window, then select [Reset Password].
018-543
O [Cause] During the transfer using [SMB] of the [Scan to PC]
feature, logging in to the SMB server failed because one of
the following problems occurred on the shared name of the
SMB server.
z
The specified shared name does not exist on the server.
z
Unavailable characters are used in the specified shared
name.
z
When the server is Macintosh, the specified shared
name may not have an access right.
[Remedy] Confirm the specified shared name, and set the name
correctly.
Error Code
Category
Cause and Remedy
CPFSMO
* If the error persists after following the listed solution, contact our Customer Support Center. The contact number is
printed on the label or card attached on the machine.
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