14 Problem Solving
458
Problem Solving
14
018-796
O [Cause] An LDAP server protocol error occurred as a result of the
Address Book operation. The server returned RFC2251
Result Message No "96" (client loop detected) for Address
Book query.
[Remedy] Have your network administrator confirm the LDAP server
status.
018-797
O [Cause] An LDAP server protocol error occurred as a result of the
Address Book operation. The server returned RFC2251
Result Message No "97" (referral limit exceeded) for
Address Book query.
[Remedy] Have your network administrator confirm the LDAP server
status.
021-214
O [Cause] An error occurred during encrypted communication
between the machine and the USB memory device or the
Memory Card Reader.
[Remedy] Switch off the machine power, make sure that the touch
screen is blank, and then switch on the machine power.
Execute the operation again. If the error still is not
resolved, contact our Customer Support Center.
021-215
O [Cause] The accounting/billing device connected does not match
the device set on the machine.
[Remedy] Change the setting on the machine or connect the correct
accounting/billing device, and switch off the machine
power, make sure that the touch screen is blank, and then
switch on the machine power.
021-360
021-361
O [Cause] An error occurred.
[Remedy] Switch off the machine power, make sure that the touch
screen is blank, and then switch on the machine power. If
the same message is displayed again, contact our
Customer Support Center.
021-401
O [Cause] The number of authentication devices such as IC Card
Reader connected exceeds the setting value.
[Remedy] Disconnect the authentication device connected.
021-500
O O [Cause] The following operation is performed when the Auditron
mode for the Fax service is enabled.
z
While a Send Fax job is processing, another job that the
Auditron mode is enabled starts.
z
While another job that the Auditron mode is enabled is
processing, a Send Fax job starts.
[Remedy] Wait for the active job finishes, and start the next job.
021-700
O [Cause] The USB cable is unplugged or the USB interface may be
out of order.
[Remedy] Confirm that the USB cable is connected and switch off the
machine power, make sure that the touch screen is blank,
and then switch on the machine power. If the error still is
not resolved, contact our Customer Support Center.
Error Code
Category
Cause and Remedy
CPFSMO
* If you cannot resolve an error despite following the instructions described in the table, contact our Customer Support
Center. The contact number is printed on the label or card attached on the machine.
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