Troubleshooting: Fault analysis
6-4 Dash 3000/4000/5000 2000966-542D
Acquisition PCB symptoms
Symptoms relative to patient signal acquisition such as missing 
parameter text and waveform(s) may be associated with acquisition PCB 
failure. It is important that you are able to distinguish the difference 
between the general format of the display, which is generated by the 
processor PCB, versus the patient signals and data that is associated 
with these patient signals, a function of data acquisition, which is 
generated by the acquisition PCB.
Processor PCB symptoms
Symptoms with battery operation, network communications, 
asynchronous communications, NBP control, PCMCIA communications, 
analog output, audio/sound generation, and video signals as well as other 
display-related problems all may be associated with processor PCB 
failure. All of these are functions controlled by microcontroller or 
graphics processing circuitry located on the Processor/Power 
Management PCB.
Network connector 
No network connection when a 
network cable is connected to the 
patient monitor’s Network Connector.
 The Dash patient monitor is 
connected to a Dash Port 2 docking 
station. The patient monitor’s 
Network Connector is inactive when 
it is connected to the docking 
station.
 Network is disabled in boot code.
 Connect the network cable to the docking station’s 
internet connector.
 Enable network in boot code.
 The Dash patient monitor does not 
have the optional CARESCAPE 
Network option enabled.
 Purchase and enable the CARESCAPE Network 
option.
Remote control
The remote control does not activate 
the display.
 Cable or Autoport to Mport adapter 
connections may be loose.
 Restore the connection.
 Remote control needs to be reset.  Disconnect and securely reconnect the remote 
control from the patient monitor.
 Remote control is defective.  Replace the remote control with a known good one.
Masimo SET or Nellcor SPO2
Probe or module malfunction
 Five or more consecutive hardware 
failures have occurred.
 Review the input error log for Masimo or Nellcor 
failure codes.
Problem Possible reason Solution