Troubleshooting: Get error logs
2000966-542D Dash 3000/4000/5000 6-19
Disable firewall or networking services
If your PC is running any firewall protection or networking services
(including wireless network cards), perform the following procedure to
disable these services on the PC.
NOTE
Depending on the administrative permissions placed on your
computer by your IT department, it may not be possible to disable
firewall/networking services using the procedure below. If the
procedure does not work, disable the firewall/networking service(s)
using the Task Manager to end the process. Simultaneously press
Ctrl-Alt-Delete, then select Task Manager. Select the Processes
tab. Click on Image Name to alphabetize the list. Locate and
highlight the service(s) you wish to disable, then select End Process.
Answer Yes to the warning."
1. From the toolbar, navigate to Services according to your PC
configuration:
Start > Control Panel > Administrative Tools > Services.
Start > Settings > Control Panel > Administrative Tools >
Services.
2. In the list of available firewall/networking services, double-click the
service to be disabled.
3. In the specific service properties window, select Stop.
NOTE
If you receive an error message, repeat this step.
4. Verify that the Service status reads Stopped.
5. Select OK and close all windows.
6. Repeat these instructions for all VPN, wireless network cards or any
firewall protection programs running on your PC.
NOTE
If you are unsure of the firewall/networking services on your PC,
contact your local IT administrator for details. Windows XP PCs
allow you to send a list of services to your IT administrator.
Set up a log folder and get logs
NOTE
Use the List or Details view on your PC when starting the
netUpdate.exe application. Do not use the Thumbnail view.
Always run the netUpdate.exe application from the CD-ROM
directory. Do not run the application from any other directory.
1. Make sure the patient monitor is in monitoring mode.
2. Insert the CD-ROM into the CD-ROM drive.
3. Double-click My Computer.
4. Create a folder for the log files in the root directory. (e.g. C:\logs)
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