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IRECTION 5771498-100, REVISION 6 VENUE™ SERVICE MANUAL

Chapter 7 - Diagnostics/Troubleshooting 7-1

PRELIMINARY

Chapter 7

Diagnostics/Troubleshooting

Section 7-1

Overview

7-1-1 Purpose of Chapter 7

This chapter describes how to setup and run the tools and software that help maintain image quality

and system operation. Very basic host, system and board level diagnostics are run whenever power is

applied. Some Service Tools may be run at the application level.

Main Page

Table of Contents3
Overview26
- Purpose of Chapter 126
Service Manual Overview27
- Contents in this Service Manual27
- Typical Users of the Basic Service Manual27
- Venue™ Models Covered in this Manual28
- Product Description29
Important Conventions31
- Conventions Used in this Manual31
- Standard Hazard Icons32
Safety Considerations33
- Introduction33
- Human Safety33
- Mechanical Safety36
- Electrical Safety38
- Venue™ Battery Safety42
- Patient Data Safety42
Dangerous Procedure Warnings43
Lockout/Tagout (LOTO) Requirements44
Product Labels and Icons45
- Universal Product Labels45
- Label Descriptions48
- Venue™ External Labels Location52
Returning/Shipping Probes and Repair Parts53
EMC, EMI, and ESD54
- Electromagnetic Compatibility (EMC)54
- Compliance54
- Electrostatic Discharge (ESD) Prevention55
- General Caution55
Direction 5771498-100, Revision56
- Contact Information56
Customer Assistance56
Overview58
- Purpose of Chapter 258
Console Requirements59
- Unit Environmental Requirements59
- Cooling Requirements59
- Lighting Requirements59
- Time and Manpower Requirements59
- Electrical Requirements60
- EMI Limitations61
- EMI Prevention/Abatement62
- Probe Environmental Requirements62
- Time and Manpower Requirements63
Facility Needs64
- Purchaser Responsibilities64
- Required Facility Needs65
- Networking Pre-Installation Requirements69
Connectivity Installation Worksheet70
Overview74
- Purpose of Chapter 374
Setup Reminders75
- Average Setup Time75
- Setup Warnings75
- Safety Reminders76
Receiving and Unpacking the Equipment77
- Warnings for Receiving and Unpacking the Equipment77
- Overview77
- Unpacking the Shipping Carton80
- Unpacking the Shipping Crate85
- Physical Inspection90
- EMI Protection90
Preparing for Setup91
- Verifying Customer Order91
- Physical Inspection91
- Component Inspection91
- EMI Protection94
- Irection Revision Enue Ervice Anual94
Completing the Setup95
- Purpose of this Section95
- System Specifications95
- Electrical Specifications95
- Connections on the I/O Rear Panel96
- Connecting Probes97
- Power On/Boot up99
- Power Shut down99
- Complete Power down99
Configuration100
- Purpose of this Section100
- Venue™ Configuration100
- Service Screen Setup114
- Optional Peripherals/Peripheral Connection115
- Software Options Configuration115
Connectivity Overview116
- Physical Connection116
- Stand-Alone Venue116
- Sneaker Net" Environment116
- Wireless Connection from Venue™ to DICOM Server116
Connectivity Setup117
- Introduction117
- Select TCP/IP Screen118
- Setting up Non-Broadcasting (Hidden) Wireless Network Connection119
- Changing the AE Title And/Or Port Number (Port No.)123
- Wireless Network Configuration124
Options Setup125
- Software Options125
- USB Flash Card Setup125
- Wireless Network Adapter125
Insite Default Machine Contact Setup126
- Time Required126
- Preparations126
- Setup Procedure126
Paperwork after Setup130
- Installation Acceptance Test Criteria130
- 5771498-100, Revision130
- User's Manual(S)130
- Product Locator Installation Card130
Overview131
- Purpose of Chapter 4131
General Procedures132
- Overview132
- Power On/Boot-Up133
- Power Shutdown136
- Logging on to the Venue™ as "ADM140
- Data Management140
- Deleting Patient Information141
- Cockpit (Monitor) Position Adjustment141
- Moving and Transporting the Venue™ Ultrasound Scanner141
Functional Checks144
- Overview144
- Performance Checks144
- 2D Mode (B Mode) Checks144
- M Mode Checks145
- PW/CW Doppler Mode Checks147
- Probe/Connectors Check150
- Cineloop Check151
- Audio Check152
- Peripheral Checks153
- Mechanical Functions Checks156
- Electrical Tests159
Overview160
- Purpose of Chapter 5160
General Information161
- Introduction161
Options163
Connectivity164
- Purpose of this Section164
- Stand-Alone Venue164
- Direct Connection from Venue™ to a Review Workstation164
- Venue™ and a DICOM Server in a Network164
5771498-100, Revision165
- Introduction165
- Insite Exc Icon165
- Initiating a Request for Service (RFS)167
- Insite Exc Definitions169
- Exiting Insite Exc169
Insite Exc165
Cockpit (Monitor) Module170
- General170
- Auxiliary Display (AD) Module175
- Speaker175
External Input/Output176
Front End Unit177
- General Information177
- Front End Interfaces178
- Signal Flow178
- Front End Power Supply (T-FEPS)179
- Front End (T-CFE) Board179
- Probe Selection Board (T-PSB)180
Back End Processor181
- Introduction181
- Back End Processing (BEP) Module181
- BEP Block Diagram183
- Back End Interface (BIB) Board184
- Solid State Hard Drive184
System Power Distribution185
- Introduction185
- AC Distribution185
- DC Power Distribution185
- System Power Management186
- Rechargeable Battery Pack186
Cooling System188
- General Information188
Peripherals189
- Internal Peripheral189
- External Peripherals189
Common Service Desktop190
- Purpose of this Section190
- Irection Revision Enue Ervice Anual190
- Contents in this Section190
- Introduction190
- Ilinq Interactive Platform Features190
- Common Service Desktop (CSD)191
Overview193
Power Supply Adjustments193
Cockpit (Monitor) Adjustments193
Articulated Arm Movement Adjustments194
- Arm Movement Adjustment - General Instructions194
- Tilt Resistance Adjustments194
- Pan (Swivel) Resistance Adjustments196
- Arm Vertical Movement Adjustments196
- Arm Rotate Resistance Adjustments197
Overview198
- Purpose of Chapter 7198
Service Safety Considerations199
Service Tools200
- Visual Guide200
- System Diagnostics200
Gathering Troubleshooting Data202
- Purpose of this Section202
- Contents in this Section202
- Collect Vital System Information202
- Collect a 'Trouble Image' with Logs202
Noise Troubleshooting206
- Purpose of this Section206
- Contents in this Section206
- Introduction206
- Overview of Types of Noise206
- Different Power Outlet208
- Different System208
- Different Location208
- Disconnect External Cables208
- Irection Revision Enue Ervice Anual208
Audio Troubleshooting209
- Purpose of this Section209
- Audio Troubleshooting Procedure209
Probes Not Recognized Troubleshooting213
- Purpose of this Section213
- Probes Not Recognized Procedure213
System Does Not Turn on Troubleshooting214
- Purpose of this Section214
- BEP BIOS Jumper Setup215
- Cockpit ON/OFF Button Turns Orange -->BEP BIOS Jumper Setup215
- MPB to BIB Connection216
- BEP Fan Does Not Spin (ON/OFF Button Is Orange)-->MPB to BIB Connection216
- Front End Connections217
- Application Error: "Abnormal217
- No Auxiliary Display218
- System Stuck in Stand by Mode219
- System Stuck in Stand by Mode--> Verify T_CFE Board Revision219
MPB Diagnostics Failure Troubleshooting220
- Purpose of this Section220
- MPB Diagnostics Procedure Troubleshooting220
Overview221
- Purpose of Chapter 8221
- Visual Guide221
Accessories - Replacement Procedures222
- Basic Storage Basket/Large Storage Basket Replacement Procedure222
- Power Cable Holder Replacement Procedure223
Covers - Replacement Procedures224
- Overview of Covers224
- Lower Front Etower Cover Replacement Procedure227
- Left Side Etower Cover Replacement Procedure228
- Right Side Etower Cover Replacement Procedure230
- MID Thermal Baffle Cover Replacement Procedure231
- Upper Etower Front Cover Replacement Procedure232
- Printer Insert Cover Replacement Procedure234
- MPB Door Cover Replacement Procedure236
- RS Probe Cover Replacement Procedure238
- Riser Thermal Cover Replacement Procedure239
- Riser Cover Replacement Procedure240
- Irection Revision Enue Ervice Anual240
System Modules- Replacement Procedures244
- Base Module Replacement Procedure244
- Front End Metal Door Replacement247
- Full Front End Replacement251
- SSD Module Replacement Procedure254
- Cockpit (Monitor) Replacement Procedure256
- PSU Module Replacement Procedure260
- Battery Module Replacement Procedure263
- Back End (BE) Module Replacement Procedure265
- BEP PCB Replacement Procedure270
- MPB Module Replacement Procedure276
- T-CFE (Cfront End) Module Replacement Procedure280
- T-PSB Module Replacement Procedure284
Electronic Boards- Replacement Procedures286
- BIB Board Replacement Procedure286
- T-CFE Release Arm Replacement Procedure289
- Front End Power Supply (T-FEPS) Replacement Procedure291
- T-Trx Box Replacement Procedure293
- T-Trx Module Replacement Procedure295
Mechanical Parts- Replacement Procedures298
- MPB Front Metal Door Replacement Procedure298
- MPB Guide L and Guide R Replacement Procedure300
- Halo Handle Replacement Procedure303
- Articulated Arm Replacement Procedure306
- Riser Replacement Procedure311
- Casters Replacement Procedure315
- Plastic Cable Guide for CFE Replacement Procedure317
- MPB Blower (Fan) Replacement Procedure320
- IPP Module Replacement Procedure324
Cables - Replacement Procedures328
- MPB Rear USB Cable Replacement Procedure328
- MPB to Cockpit Cable Replacement Procedure331
- BE to Cockpit Cable Replacement Procedure343
- PSU to MPB DC Docking Cable Replacement Procedure353
- MPB to be PWR Cable Replacement Procedure356
- ON/OFF Switch Cable Replacement Procedure359
- Pcie Cable Replacement Procedure362
- MPB to BIB Control Cable Replacement Procedure364
- Printer USB Cable Replacement Procedure367
- Irection Revision Enue Ervice Anual367
- BEP Cables Replacement Procedure369
- MPB to T-FEPS - FRU Cable Replacement Procedure377
- MPB to Peripherals Harness - FRU Cable Replacement Procedure380
Peripherals Replacement/Installation Procedures384
- Printer Replacement/Installation Procedure384
- Wi-Fi Adapter Replacement/Installation Procedure390
- ECG Installation Procedure for Systems with no Printer Installed393
- ECG Installation Procedure for Systems with Printer Installed397
- ECG Replacement Procedure402
Operating System and Application Software Loading Procedures404
- Burning Disk-On-Key Media with SW Downloaded from GE Portal404
- Software Update Procedure408
- Software Upgrade Procedure from Venue™ R1 to Venue™ R2413
- Software Installation Procedure - General Overview425
- Software Installation Procedure427
- Software Recovery Procedure432
Functional Checks to be Performed after Replacement Procedures436
- General Overview436
Overview440
- Purpose of Chapter 9440
List of Abbreviations441
Main Assemblies and Sub Assemblies442
Renewal Parts Lists and Diagrams443
- Mechanical Hardware Parts443
- Covers446
- System Power Distribution448
- Cockpit (Monitor) Parts450
- Etower451
- Probes454
- Software454
- System Power Cables455
- Accessories456
- Optional Peripherals457
- 5771498-100, Revision457
- ECG Parts for Venue R2 Only458
Overview459
- Care and Maintenance Inspections459
- Purpose of Chapter 10459
Warnings460
Why Do Maintenance461
- Keeping Records461
- Quality Assurance461
- Maintenance Task Schedule461
Tools Required463
- Tools Required for Servicing the Venue463
System Maintenance464
- Preliminary Checks464
- Functional Checks465
- Physical Inspection467
- Cleaning468
- Probe Maintenance470
- Probe Related Checks470
- Probe Handling470
- Basic Probe Care471
- Probe Cleaning471
- Returning and Shipping of Defective Probes472
Electrical Safety Tests473
- Overview473
- Safety Test Overview473
- Outlet Test - Wiring Arrangement - USA and Canada475
- Grounding Continuity476

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