VRC2000 Installation and Operations Manual Page 87
Technical or Setup Assistance
Telephone: 800.945.7730 (USA) or 801.975.7200 (worldwide) • Worldwide Web @ http://www.gentner.com
Question
Is there any way to speed up VRC2000 setup?
Answer
Yes. VRC2000 setup can be sped up in several ways:
• Use VRC-Win Software (Windows®)
• Use Setup VRC2000 Software (DOS)
• Use the “9 3 0” Voice Off instruction
• Use a speed dialer
• Force an [ERROR] after desired set-up feature has been updated
• Tape record the required set-up DTMF tones required, then play them
back to the unit.
Question
Can I enter set-up mode from the remote site or take readings from local mode?
Answer
Yes. The DTMF tones “9 2 0” toggle the VRC2000 from local set-up mode to
local-user mode for taking readings. The DTMF tones “9 1 0” toggle the unit
from remote-user mode to remote set-up mode.
Question
What do I do if I forget the system-access code or accidentally change it?
Answer
The only way to restore control is to erase all VRC2000 programming by
removing the Berg jumper from the internal-lithium battery, then
reprogramming your unit. Be sure to remove AC power from the unit, and
disconnect all metering and status-channel inputs before reconnecting the
internal-lithium battery.
Question
Why does my VRC2000 issue metering-system failure alarms?
Answer
Typically, this is caused by metering inputs with instantaneous voltages
greater than 10Vdc or severe fluctuations in the AC line supplying the unit.
However, damaged or faulty metering-circuit components can cause these
alarms.
Question
Why does my VRC2000 continually report alarms on a single metering channel?
Answer
This typically indicates that the tolerance limits for that metering channel are
improperly set (too tight).
Question
My VRC2000 doesn’t save the set-up features I program when the unit loses
power. What’s happening?
Answer
Either the Berg jumper on the internal-lithium battery is in the OFF position,
the battery has discharged all of its power, or the battery has been damaged.
The internal-lithium battery has a life expectancy of four years.
Frequently Asked
Questions
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