VRC2000 Installation and Operations Manual Page 89
Technical or Setup Assistance
Telephone: 800.945.7730 (USA) or 801.975.7200 (worldwide) • Worldwide Web @ http://www.gentner.com
Question
What is the cost of the Setup VRC2000 software?
Answer
It’s free for download from the Gentner Web Site. Connect to
http:\\www.gentner.com, click the TECHNICAL SUPPORT button, access
the SITE CONTROL page, then select Setup VRC2000 software download.
This DOS-based software accelerates and simplifies VRC2000 setup for both
the novice and advanced user. It also makes set-up changes extremely
efficient.
Question
Is VRC-Win software worth the money?
Answer
Yes! All from within the point-and-click Windows® environment, VRC-Win
software accelerates and simplifies VRC2000 setup with the power of graphic
user interface, making set-up changes extremely efficient, and online
monitoring intuitive. Contact your dealer for cost.
Question
What do I do if my VRC2000 requires factory service?
Answer
Gentner Communications must issue a return authorization (RA) number to
the user before shipment of a unit is accepted. To obtain a RA number, call
Gentner Communications Technical Support at one of the numbers listed at
the bottom of the page. Gentner Communications maintains a stock of
VRC2000 loaner units that are routinely provided to customers who need a
remote control while their unit is away for repair.
NON-WARRANTY REPAIR NOTE:
VRC2000 non-warranty repairs can be costly. Protect your unit from electrical
surges caused by lightning and other high-voltage transients. Always use
telephone/AC surge protectors. Double check the unit’s electrical specifications
before making any input or output connections.
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