GM Energy V2H Bundle Installation Manual 91
E.2.2 V2H Enablement Kit Components (Inverter, Hub, and Dark Start)
This section outlines the troubleshooting and replacement procedures for the Inverter, the Hub, and the dark start. These
components may need to be reset, may require new firmware to be downloaded, or simply may be defective and need
replacement.
The Inverter contributes to V2H operation based on external inputs from the Hub, the Charger, and the dark start. The Inverter
also provides additional communication interfaces.
The Hub contributes to V2H operation based on external inputs from the Inverter, the Charger, and the dark start. The Hub also
provides additional communication interfaces.
The dark start contributes to V2H operation based on external inputs from the Inverter, the Hub, and the Charger. The dark
start also provides additional communication interfaces.
This overview does not include all the steps in the actual respective procedures:
1. If the component will be replaced under warranty, service personnel will be issued an RMA number to receive the
replacement component.
2. Upon arrival at the site, service personnel must coordinate planned site activity with homeowner and clearly communicate
the duration of time that power to the premises will be off.
3. Perform site arrival inventory and evaluation.
4. Replace the component.
5. Perform the “change device” function through the commissioning app and perform post-commissioning system & voltage
checks.
6. Prepare an RMA for shipping and complete job closeout activity (or other approved method).
7. Ship the defective component back to the supplier using the original shipping box and return label provided.
8. Inform the homeowner of the work performed and of any next steps.
APPENDIX F: TROUBLESHOOTING
Troubleshooting information is available at https://gmenergy.gm.com/for-home/resources-and-support
For additional Troubleshooting, call the GM Energy Support Center at 1-833-64POWER.
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