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Service and Warranty Information
S
ervice and Warranty InformationService and Warranty Information
Service and Warranty Information
Overview
OverviewOverview
Overview
All Halcro products are designed and built to
world-class standards of quality, reliability, and
performance. Since so much care has gone
into our products, we are able to offer a
strong warranty that protects your investment
in Halcro products for years to come. It is our
expressed desire that your Halcro products
work flawlessly and that you enjoy music,
movies, and audio/video entertainment
without interruption or compromise to
performance.
It is the goal of Halcro Customer Service to
provide efficient and timely service to Halcro
owners and to our dealers. In the event of a
technical problem or failure, we will work with
you and your authorized Halcro dealer to
minimize down time and provide expedient
service to remedy the situation. We suggest
that your Halcro dealer be the first point of
contact should you experience any problems.
Solutions are often simple and can be handled
in the field. Please do not attempt to open up
sealed compartments on any Halcro
products.
Product warranty
Product warranty Product warranty
Product warranty
Halcro warrants the SSP180 surround sound
processor & preamplifier to be free from
defects in materials and workmanship for a
period of three years from the original date of
purchase. The SSP220 surround sound
processor & preamplifier is warranted to be
free from defects in materials and
workmanship for a period of four years from
the original date of purchase. During the
warranty period, Halcro will remedy all such
defects without charge for parts or labor.
Exclusions to the warranty
Exclusions to the warrantyExclusions to the warranty
Exclusions to the warranty
This warranty does not extend to damage
resulting from improper installation or setup,
misuse, neglect, or abuse. Changes in the
appearance of the product resulting from
normal wear and tear, moisture, or
atmospheric conditions are not warranted.
The warranty shall be void and of no effect if
any of the following occur:
• the defect has resulted from improper,
unreasonable, or negligent use
• the defect is a result of accident,
tampering, alteration, or modification
• the defect is a result of improper
installation or setup by a third party
• the unit's serial number has been
removed, altered, or made illegible
• Halcro is not liable for incidental or
consequential damage of any kind
• Halcro does not warrant system design
or installation
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