Diagnostics and troubleshooting
DIAGNOSTICS AND TROUBLESHOOTING
Here are a few hints and tips if you run into a problem.
Device troubleshooting
Network troubleshooting
If channel LEDs on the board do not illuminate green ( ), and the device is not detected by the HBK
ADVANTAGE software:
l
Check for a loose connection from the frame's Ethernet port to the PC and, if used, the network
switch.
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Try using a different cable, if possible.
l
Check the IP settings via a command line. Some of the most common problems are:
o
IP addresses that are not in the same range. Normally, the first three octets are the same and
the fourth one varies, such as 169.254.10.252 and 169.254.10.200.
o
Identical IP addresses. The PC and HBK FUSION device must have at least one different digit in
the fourth octet.
o
IP addresses that use the reserved numbers 0 or 255. All digits should be between 1 and 254.
o
The subnet masks are not completely identical.
Running a command line
1.
On a Windows
®
PC, click < +r> to open the Run app.
2. Type cmd to run the Command Prompt app.
3. In the command window type ipconfig (or ipconfig/all) and press <Enter> to view the IP settings of
connected devices.
Diagnostics in HBK ADVANTAGE
Diagnostics provides a way to monitor and log important HBK ADVANTAGE software and HBK FUSION
activity in a single place.
You can switch to Diagnostics to monitor live events and system diagnostics, either by going to the Home
interface and selecting Diagnostics in the menu, or clicking at the top of the Projects interface.
The Diagnostics page contains the following tools:
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