What to do if the motor is not running on Hesai Measuring Instruments?
Check that the power adapter is properly connected and in good condition. If using a connection box, ensure it is intact. Verify the input voltage and current meet the requirements specified in Sections 1.4 and 2.3. Also, ensure web control can be accessed. Power on again to check if the symptom persists.
How to fix abnormal packet size (missing packets) in Hesai Measuring Instruments?
Verify that the horizontal FOV is properly set on the Azimuth FOV page of web control and that the motor's spin rate is steady on the Home page of web control. Also, check that the Lidar's internal temperature is between -20° and 95° on the Operation Statistics page of web control. Make sure the Ethernet is not overloaded and that no switch is connected into the network. Connect the PC only to the lidar and check for packet loss. Power on again to check if the symptom persists.
Why can't I open web control for Hesai Measuring Instruments?
Verify that the Ethernet cable is properly connected by unplugging and plugging it back in. Ensure the Lidar's IP is in the same subnet as the PC's; use WireShark to check the lidar's IP. If VLAN is enabled, make sure the PC's VLAN ID matches the lidar's. Restart your PC, or connect the lidar to another PC. Power cycle the device to check if the problem persists.
What to do if the indicator light is off on the connection box for Hesai Measuring Instruments?
Verify that the power adapter is properly connected and in good condition, and that the connection box is intact. Also, ensure the input voltage and current satisfy the requirements in Section 2.3. Power on again to check if the symptom persists.
General| Type | LiDAR |
|---|---|
| Model | Pandar64 |
| Laser Wavelength | 905 nm |
| Number of Lasers | 64 |
| Channels | 64 |
| Horizontal Field of View | 360° |
| Ingress Protection Rating | IP67 |
| Protection Level | IP67 |
| Interface | Gigabit Ethernet |
| Range | 200 m |
| Detection Range | 200m |
| Accuracy | ±2 cm |
| Vertical Field of View | 40° |
| Frame Rate | 20 Hz |
| Data Rate | 100 Mbps |
| Point Cloud Rate | 1, 318, 400 points/sec (10 Hz) |
| Power Supply | 9-32 VDC |
Instructions on how to obtain the latest version of the manual.
Contact information for technical assistance and support.
Explanation of symbols and formatting conventions used in the manual.
Critical safety information and general warnings.
Warning about hot components and handling precautions.
Procedures for identifying and responding to product malfunctions.
Warning against unauthorized disassembly of the product.
Guidelines for safe operation regarding environmental factors.
Precautions related to mechanical vibration and hazardous atmospheric conditions.
Precautions regarding chemical exposure and operating temperature.
Information on IP rating and guidelines for proper storage.
Information on potential interference from external light sources.
Recommended qualifications and responsibilities for operators.
Warnings about electromagnetic interference with medical devices.
Requirements and safety precautions for the power supply.
Critical safety information regarding laser eye protection.
Handling and care instructions for the product's outer casing.
Guidelines for cleaning and protecting the lidar's cover lens.
Procedures for securely mounting the lidar.
Guidelines for selecting and using compatible peripherals.
Instructions for updating the product's firmware and software.
Considerations for using customized software versions.
Overview of available data processing functions.
Strict warnings against and consequences of self-repair.
Explanation of the Time of Flight (ToF) measurement principle.
Information on obtaining the angle correction file for accurate measurements.
Key performance parameters of the lidar sensor.
Physical and operational characteristics of the device.
Details on power usage and data transmission protocols.
Procedures for physically installing the lidar.
Technical drawings and dimensions of the lidar unit.
Covers Quick and Stable Installation procedures.
Guidelines for screw selection, torque, and threadlocker.
Description of the electrical connectors and pinouts.
Detailed pin assignment for the Lemo connector.
Timing requirements for GPS synchronization signals.
Instructions for proper connection, disconnection, and cable bending.
Information regarding the optional connection box.
Description of the different ports available on the connection box.
Pinout details for the lidar's trigger port.
Illustrative guide for connecting the lidar with the connection box.
Configuration of network parameters for data reception.
Overview of available software tools for lidar operation.
Information on software development kits and ROS drivers.
Detailed structure of the point cloud data packet.
Description of the Ethernet header fields within the data packet.
Structure of the UDP data payload for point clouds.
Fields within the header of the point cloud UDP data.
Content and format of the main data body in UDP packets.
Description of the tail section of the UDP data packet.
Structure of the data packet containing GPS information.
Ethernet header details for GPS data packets.
Structure of the UDP data payload for GPS information.
Format specification for GPRMC GPS sentences.
Format specification for GPGGA GPS sentences.
Ethernet tail details for GPS data packets.
Method for analyzing GPS time data.
Description of the main status and device information screen.
Explanation of NMEA and PTP synchronization status indicators.
Explanation of the function of various buttons in the settings interface.
Configuration options for network parameters like IP address and VLAN.
Configuration options for lidar functions like spin rate and return mode.
Settings for synchronizing lidar time with GPS or PTP.
Configuration parameters when using GPS for time synchronization.
Configuration parameters when using PTP for time synchronization.
Settings for Sync Angle and Trigger Method.
Settings for Noise Filtering, Reflectivity Mapping, etc.
Configuration for putting the lidar into standby mode.
Options for selecting the primary time synchronization source.
Settings for PTP synchronization profiles, transport, and domain.
Settings for PTP intervals and network switch type.
Settings for defining the horizontal field of view.
Setting a single FOV range for all lidar channels.
Defining individual FOV ranges for each lidar channel.
Configuring multiple FOV ranges for each lidar channel.
Steps to diagnose and resolve issues with the connection box indicator light.
Troubleshooting steps for when the lidar motor fails to operate.
Procedures for diagnosing issues with data reception.
Troubleshooting data reception discrepancies between tools.
Steps to resolve issues when web control cannot be accessed.
Diagnosing missing or abnormal data packets.
Troubleshooting misaligned or incomplete point cloud data.
Steps to resolve issues with the GPS signal not locking.
Using GPS signals for precise time synchronization.
Using PTP protocol for precise time synchronization.
Pinout configuration for the Phoenix connector.
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