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CHAPTER 7 RESTORING THE FACTORY-SHIPPED CONDITION USING
A RECOVERY DVD .................................................................... 7-1
7.1 Overview of Restoration Procedure ....................................................................................... 7-1
7.2 Preparation ........................................................................................................................... 7-2
7.3 Restoring the System Drive Back to the Factory-Shipped Condition ................................. 7-3
7.3.1 Procedure for restoring the system drive back to the factory-shipped condition .......... 7-3
7.3.2 Errors generated during a restoration process and their corrective actions ................. 7-13
CHAPTER 8 MAINTENANCE OPERATIONS ................................................. 8-1
8.1 Overview .............................................................................................................................. 8-1
8.2 Collecting a Memory Dump ................................................................................................ 8-6
8.2.1 Memory Dump Confirmation Messages ....................................................................... 8-8
8.2.2 Configuring the settings related to a memory dump ..................................................... 8-9
8.3 Startup Suppression on Serious Failure Detection ............................................................... 8-11
8.4 Maintenance Operation Commands ................................................................................... 8-12
8.4.1 Log information collection command (logsave) .......................................................... 8-13
8.4.2 Memory dump file copy command (mdump) .............................................................. 8-15
8.4.3 Disk area allocation command for saving a memory dump (createdmp) .................... 8-17
8.4.4 RAS information display command (getrasinfo) ......................................................... 8-19
CHAPTER 9 TROUBLESHOOTING ................................................................. 9-1
9.1 List of Problems ................................................................................................................... 9-1
9.1.1 Problems that occur before the OS startup .................................................................... 9-1
9.1.2 Problems that occur after the OS startup ....................................................................... 9-2
9.2 Countermeasures .................................................................................................................. 9-3
9.2.1 Problems that occur before the OS startup .................................................................... 9-3
9.2.2 Problems that occur after the OS startup ....................................................................... 9-7
9.3 STOP Error Codes ............................................................................................................. 9-19
9.4 Event Log ........................................................................................................................... 9-21
9.5 Checking the System Load by Using Performance Monitor ............................................. 9-27
9.6 Digital LED for Status indication ...................................................................................... 9-31
9.6.1 POST messages ........................................................................................................... 9-31
9.6.2 Displaying a hardware status code .............................................................................. 9-33
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