11 Handling ink cartridges and printheads ........................................................................................................................................... 97
About the ink cartridges ........................................................................................................................................................ 98
Check the ink cartridges status ............................................................................................................................................ 98
Remove an ink cartridge ....................................................................................................................................................... 98
Insert an ink cartridge ............................................................................................................................................................ 99
About the printheads .......................................................................................................................................................... 101
Check the printhead status ................................................................................................................................................ 101
Remove a printhead ............................................................................................................................................................ 102
Insert a printhead ................................................................................................................................................................ 104
Safe mode ............................................................................................................................................................................. 107
12 Maintaining the printer ..................................................................................................................................................................... 108
Check printer status ............................................................................................................................................................ 109
Clean the exterior of the printer ........................................................................................................................................ 109
Maintain the ink cartridges ................................................................................................................................................. 109
Move or store the printer .................................................................................................................................................... 109
Update the rmware ........................................................................................................................................................... 110
Update the software ........................................................................................................................................................... 111
Printer maintenance kits .................................................................................................................................................... 111
Secure Disk Erase ................................................................................................................................................................ 112
13 Accessories ......................................................................................................................................................................................... 113
How to order supplies and accessories ............................................................................................................................ 114
Introduction to the accessories ......................................................................................................................................... 118
Disposal instructions ........................................................................................................................................................... 118
14 Troubleshooting paper issues ......................................................................................................................................................... 119
Paper cannot be loaded successfully ............................................................................................................................... 120
Paper type is not in the driver ............................................................................................................................................ 121
Printer printed on the wrong paper type ......................................................................................................................... 122
Automatic cut not available ................................................................................................................................................ 122
On hold for paper ................................................................................................................................................................. 123
Roll paper will not advance ................................................................................................................................................ 124
Paper has jammed .............................................................................................................................................................. 124
A strip stays on the output tray and generates jams ..................................................................................................... 127
Printer displays out of paper when paper is available ................................................................................................... 127
Prints do not fall neatly into the basket ........................................................................................................................... 127
Sheet stays in the printer when the print has been completed ................................................................................... 127
Paper is cut when the print has been completed ........................................................................................................... 127
Cutter does not cut well ...................................................................................................................................................... 127
Roll is loose on the spindle ................................................................................................................................................. 128
Recalibrate the paper advance .......................................................................................................................................... 128
ENWW v