• View device and drive error logs.
• Generate a detailed support ticket that can be e-mailed or faxed to your support representative
for analysis.
The Library & Tape Tools diagnostic provides an intuitive graphical user interface with integrated
context-sensitive help. It can be downloaded free of charge from http://www.hpe.com/support/
TapeTools.
To diagnose problems with L&TT:
1. Run L&TT on the host server. You can install L&TT on the host server, or run it from a
CD-ROM or USB flash drive on the host server.
2. Pull a support ticket for the device.
3. Look at the device analysis results for additional information about the device's operation.
184 Troubleshooting
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