HP StoreEver MSL2024 Service Manual

Figure 62 Support > Library Logs page
Cleaning the tape drive
Use the Support > Clean Drive page to clean the tape drives.
• Slot # — select the slot number of the cleaning tape
• Drive — select the drive to be cleaned
Figure 63 Support > Clean Drive page
Downloading a support ticket
Use the Support > Support ticket page to download a support ticket for the library or tape drives.
The support ticket can help a service engineer or system administrator diagnose a device problem.
NOTE: LTO 2 and 3 tape drives must be empty to download support tickets. LTO 4 tape drives
with firmware newer than H36W (FC), B34W (parallel SCSI) or U24W (SAS) will automatically
generate a support ticket during an unload and you can download that ticket at any time. LTO 4
tape drives with older firmware must be empty to download a support ticket. Gathering a current
ticket for an LTO 4 tape drive might cause a temporary performance decrease while the ticket
is generated.
86 Operating the tape library

HP StoreEver MSL2024 Specifications

General

Dimensions (WxDxH)	87 x 480 x 806 mm
Media type	Tape Cartridge
Form factor	2U
Product type	Storage auto loader & library
Standard interfaces	Serial Attached SCSI (SAS)
Number of slots (max)	24
Storage media types supported	LTO-7