494 IBM eX5 Implementation Guide
The ESA inventory does not include the following information:
Collection or transmission of any of your company’s financial, statistical, or personnel data
Client information
Your business plans
The web component of IBM Electronic Services offers a single location for you to access
many IBM Internet service and support capabilities. You can also view and use the ESA
inventory information from any location around the world.
The Electronic Services website offers the following information:
A single portal for hardware and software information and reference materials
My Systems to view and use ESA service information in customized reports, such as
hardware and software inventory, fixes, and system parameters
My Search facility that uses ESA information to provide customized results for your
specific machines from the IBM reference databases
A single place to submit a service request for either hardware or software, in any country
My Messages to receive information for specific platforms or individual profile definition
Access to web-delivered premium services, such as Performance Management or
Enhanced Technical Support (ETS) contracted services
My Links to customize the web view by your selections of IBM system platforms
Tutorials or demonstrations provided for all major areas of the website
For information about downloading and installing the relevant ESA for your systems and
registering on the IBM electronic services website, see the following website:
https://www-304.ibm.com/support/electronic/portal/navpage?category=5
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