Chapter 9. Management 493
8. A summary of the updates to be installed will be displayed, as shown in Figure 9-45. Click
Finish when ready to proceed.
Figure 9-45 Summary of firmware to be installed
9. Click OK to run the firmware update immediately. The server will need to be rebooted so
the update process can be scheduled if required. Wait for the firmware update process to
complete, which might take time depending on the number of required updates to be
installed.
9.6 IBM Electronic Services
Electronic Services is an IBM support approach that is made up of the Electronic Service
Agent (ESA) and the Electronic Services website.
The Electronic Service Agent is a no-charge software tool that gets installed on your system
to monitor events and securely transmit system inventory information to IBM. ESA’s two key
functions, automatic hardware problem reporting and service inventory information collection,
enable proactive and predictive services, as well as faster problem resolution and call
avoidance.
ESA tracks and captures machine inventory, hardware error logs, and automatically reports
hardware problems to IBM if the server is under a service agreement or warranty. The ESA
inventory includes the following information:
Your support contact information, including names, phone numbers, and email addresses
System utilization
Performance data
System failure logs
Part feature codes, part number, part serial number, and part locations
Software inventory, including operating system applications
Program temporary fixes (PTFs), including the maintenance levels and configuration
values
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