InfoPrint 6500 - Page 246

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Chapter 7 Fault Messages
028 COMMUNICATIONS
CHECK
CALL SYSTEM OPERATOR
Yes Controller unit not
enabled. Poll timeout
error. The printer was
not polled for one
minute. (Coax
interface)
Check cable connection
and host system.
029 8344 DIAGNOSTIC
FAILED
No Link–level code test
detects hardware
failure on the CT
board.
Contact your InfoPrint
service representative.
031 END OF FORMS
TIMEOUT
LOAD FORMS
Yes In the CT emulation
with a coax interface,
a time-out message is
sent to the host if
paper is not loaded
within 10 minutes
after Stop was
pressed to clear a
paper out fault.
Load paper. Refer to the
InfoPrint 6500 Line Matrix
Printers: User's Manual for
procedures.
032 FORMS JAMMED
TIMEOUT
CLEAR AND RELOAD
FORMS
Yes In the CT emulation
with a coax interface,
a time-out message is
sent to the host if
paper motion has not
occurred for 10
minutes after Stop
was pressed to clear
a paper jam fault.
Clear paper jam and reload
paper. Refer to the
InfoPrint 6500 Line Matrix
Printers: User's Manual for
procedures.
034 TRNSPT STALL
TIMEOUT
CHECK TRANSPORT
Yes In the CT emulation
with a coax interface,
the transport has not
moved for 10 minutes
after Stop was
pressed to clear the
transport drive fault.
Make sure the ribbon is not
twisted and the platen lever
is set to match thickness of
media being used. If fault
reoccurs, contact your
InfoPrint service
representative.
037 STACKER JAM
TIMEOUT
CHECK STACKER
Yes A timeout message is
sent to the host if
paper is not loaded 10
minutes after Stop
was pressed to clear
the stacker jam fault.
Clear stacker jam and
reload paper. See User’s
Guide for procedure.
Table 9: Fault Messages
Fault Message
Operator
Correctable?
Explanation Solution