InfoPrint 6500 - Page 286

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Chapter 7 Fault Messages
SF ERROR Yes Structured Field Error.
Application software
has violated
structured data field
parameters.
Not a printer problem.
Have the system
administrator correct
applications data or
configuration.
SHUT DRVR CIR*
SEE USERS MANUAL
No The shuttle driver
circuit on the
controller board is
drawing too much
current.
Power down and contact
your InfoPrint service
representative.
SHUTL OVR SPEED* No The shuttle is running
over speed.
Contact your InfoPrint
service representative.
SHTL MISMATCH
USE CORRECT RBN
Yes This message
displays when an
Extended Life Ribbon
is mounted on a 500
lpm printer.
Install Standard Life
Ribbon.
SHUTTLE STALL Yes The shuttle is not
moving.
Set the platen lever to
match the thickness of
paper, but not too tightly.
Check and adjust the
platen gap. Inspect the
ribbon mask for
deformation that snags and
interferes with shuttle
movement. If fault source
is not apparent, contact
your InfoPrint service
representative.
SHUTTLE TYPE
NOT SUPPORTED*
No The shuttle type was
not detected at
power-up.
Contact your InfoPrint
service representative.
STACK UNDERFLOW* No Firmware error on the
controller board.
Contact your InfoPrint
service representative.
TABLE MISMATCH
DOWNLOAD AGAIN
Yes Indicates that the
software update hsa
failed and should be
reloaded.
Power off the printer.
Download the program
again from the beginning. If
the message appears
again, contact your
InfoPrint service
representative.
Table 9: Fault Messages
Fault Message
Operator
Correctable?
Explanation Solution