Chapter 4 — Managing, Troubleshooting, and Upgrading the IF61
IF61 Fixed Reader User’s Manual 107
Calling Intermec Product Support
You may need to call Intermec Product Support if you have
problems operating the IF61. Before calling, be sure you can
answer the following questions:
• What kind of network are you using?
• What were you doing when the error occurred?
• What error message did you see?
• Can you reproduce the problem?
• What versions of IF61 and RFID software are you using? For
help, see “Viewing the About Screen” on page 98.
When you have gathered this information, call Intermec Product
Support at 1-800-755-5505.
Accessing Intermec Web Pages
Periodically, IF61 firmware and edgeware application updates can
be downloaded from www.intermec.com.
You can use the IF61 web browser interface to visit
www.intermec.com or to download manuals from Intermec as
described next.
To access Intermec web pages
1 Open a web browser interface to the IF61. For help, see
“Using the Web Browser Interface” on page 11.
2 To go to www.intermec.com, click Intermec in the upper
right-hand corner.
• To locate IF61 firmware or edgeware updates, from the
main Intermec web page choose Support > Downloads
and search for IF61.
Or, to download an Intermec product manual, click Manual
in the upper right-hand corner.
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