Juniper SRX340 - Contacting Customer Support and Returning Components; Contacting Customer Support; Chapter 23 Contacting Customer Support and Returning Components

CHAPTER 23
Contacting Customer Support and
Returning Components
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Contacting Customer Support on page 91
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Returning a SRX340 Services Gateway Component to Juniper Networks on page 92
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Locating the SRX340 Services Gateway Chassis Serial Number and Agency
Labels on page 93
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Locating the SRX340 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 93
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Listing the SRX340 Services Gateway Component Details with the CLI on page 93
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Information You Might Need to Supply to JTAC on page 94
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Required Tools and Parts for Packing the SRX340 Services Gateway on page 95
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Packing the SRX340 Services Gateway for Shipment on page 95
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Packing SRX340 Services Gateway Components for Shipment on page 96
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return
the device or component for repair or replacement. For this, you need to contact Juniper
Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
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On the Web: Using the Case Manager link at http://www.juniper.net/support/
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By telephone:
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From the US and Canada: 1-888-314-JTAC
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From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
91Copyright © 2016, Juniper Networks, Inc.