Juniper SRX340 - Returning a SRX340 Services Gateway Component to Juniper Networks

Related
Documentation
Returning a SRX340 Services Gateway Component to Juniper Networks on page 92•
• Locating the SRX340 Services Gateway Chassis Serial Number and Agency Labels on
page 93
• Locating the SRX340 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 93
• Listing the SRX340 Services Gateway Component Details with the CLI on page 93
• Information You Might Need to Supply to JTAC on page 94
• Required Tools and Parts for Packing the SRX340 Services Gateway on page 95
• Packing the SRX340 Services Gateway for Shipment on page 95
• Packing SRX340 Services Gateway Components for Shipment on page 96
Returning a SRX340 Services Gateway Component to Juniper Networks
To return an SRX340 Services Gateway or component to Juniper Networks for repair or
replacement:
1. Determine the part number and serial number of the services gateway or component.
2. Obtain a Return Materials Authorization (RMA) number from JTAC.
NOTE: Do not return the services gateway or any component to Juniper
Networksunlessyou have first obtained an RMA number. Juniper Networks
reserves the right to refuse shipments that do not have an RMA. Refused
shipments are returned to the customer via collect freight.
3. Pack the SRX340 Services Gateway or component for shipping.
For more information about return and repair policies, see the customer support webpage
at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case
Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Related
Documentation
Contacting Customer Support on page 91•
• Locating the SRX340 Services Gateway Chassis Serial Number and Agency Labels on
page 93
• Locating the SRX340 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 93
• Listing the SRX340 Services Gateway Component Details with the CLI on page 93
• Information You Might Need to Supply to JTAC on page 94
• Required Tools and Parts for Packing the SRX340 Services Gateway on page 95
Copyright © 2016, Juniper Networks, Inc.92
SRX340 Services Gateway Hardware Guide