•
When you return a component, make sure that it is adequately protected with packing
materials and packed so that the pieces are prevented from moving around inside the
carton.
•
Use the original shipping materials if they are available.
•
Place the individual component in an electrostatic bag.
•
Write the Return Materials Authorization (RMA) number on the exterior of the box to
ensure proper tracking.
CAUTION: Do not stack any of the services gateway components during
packing.
Related
Documentation
• Contacting Customer Support on page 91
• Returning a SRX340 Services Gateway Component to Juniper Networks on page 92
• Locating the SRX340 Services Gateway Chassis Serial Number and Agency Labels on
page 93
• Locating the SRX340 Services Gateway Mini-Physical Interface Module Serial Number
Label on page 93
• Listing the SRX340 Services Gateway Component Details with the CLI on page 93
• Information You Might Need to Supply to JTAC on page 94
• Required Tools and Parts for Packing the SRX340 Services Gateway on page 95
• Packing the SRX340 Services Gateway for Shipment on page 95
97Copyright © 2016, Juniper Networks, Inc.
Chapter 23: Contacting Customer Support and Returning Components
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