TracPhone V7-HTS User’s Guide
iv
Preventing Automatic Updates .............................................102
Disabling Automatic File Backup and Synchronization ........102
Firewall Protection ...............................................................103
Web Browser Settings..........................................................103
Data-Intensive Applications..................................................104
Mobile Websites ...................................................................104
Disabling Wi-Fi Access on Mobile Devices...........................104
Email Best Practices.............................................................105
CommBox Features........................................................................106
Accessing the CommBox Web Interface...............................107
KVH Link Content Services.............................................................108
Accessing KVH Link Content.................................................109
Accessing KVH Link Documentation.....................................111
9 Troubleshooting
Initial Steps for Any Problem .........................................................115
Troubleshooting a Voice Problem ..................................................117
Troubleshooting a Data Problem....................................................119
Error and Warning Messages.........................................................121
Status Information .........................................................................126
Status Information on the Web Interface..............................126
Status Information on the ICM Front Panel LCD ...................132
LED Indicators................................................................................136
System Logs ..................................................................................138
Operational Log ....................................................................138
Event Log..............................................................................139
Equipment ID Numbers..................................................................140
Software Versions..........................................................................141