Lenovo System x3550 M5 - Serverguide Problems; Software Problems

Table19.Serialdeviceproblemsandactions(continued)
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheSupportWebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,
tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
b.Serialcable
3.Replacethecomponentslistedinstep2oneatatime,intheordershown,
restartingtheservereachtime.
4.(Trainedtechnicianonly)Replacethesystemboard.
ServerGuideproblems
UsethisinformationtosolveServerGuideproblems.
Table20.ServerGuideproblemsandactions
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheSupportWebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,
tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
TheServerGuideSetupand
InstallationCDwillnotstart.
1.MakesurethattheserversupportstheServerGuideprogramandhasa
startable(bootable)CDorDVDdrive.
2.Ifthestartup(boot)sequencesettingshavebeenchanged,makesurethatthe
CDorDVDdriveisfirstinthestartupsequence.
3.IfmorethanoneCDorDVDdriveisinstalled,makesurethatonlyonedriveis
setastheprimarydrive.StarttheCDfromtheprimarydrive.
TheMegaRAIDStorage
Managerprogramcannot
viewallinstalleddrives,orthe
operatingsystemcannotbe
installed.
1.Makesurethattheharddiskdriveisconnectedcorrectly.
2.MakesurethattheSAS/SATAharddiskdrivecablesaresecurelyconnected.
Theoperating-system
installationprogram
continuouslyloops.
Makemorespaceavailableontheharddisk.
TheServerGuideprogramwill
notstarttheoperating-system
CD.
Makesurethattheoperating-systemCDissupportedbytheServerGuide
program.Foralistofsupportedoperating-systemversions,goto
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-GUIDE,click
thelinkforyourServerGuideversion,andscrolldowntothelistofsupported
MicrosoftWindowsoperatingsystems.
Theoperatingsystemcannot
beinstalled;theoptionisnot
available.
Makesurethattheserversupportstheoperatingsystem.Ifitdoes,eithernological
driveisdefined(SCSIRAIDservers),ortheServerGuideSystemPartitionisnot
present.RuntheServerGuideprogramandmakesurethatsetupiscomplete.
Softwareproblems
Usethisinformationtosolvesoftwareproblems.
86LenovoSystemx3550M5InstallationandServiceGuide