Lenovo System x3550 M5 - Monitor and Video Problems

Table14.Microprocessor'ssymptomsandactions(continued)
•GototheSupportWebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,
tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Theservergoesdirectlytothe
POSTEventViewerwhenitis
turnedon.
1.CorrectanyerrorsthatareindicatedbytheoperatorinformationpanelorLCD
operatingpanelassembly(see“Operatorinformationpanel”onpage19
or
“LCDoperatingpanelassembly”onpage19).
2.Makesurethattheserversupportsallthemicroprocessorsandthatthe
microprocessorsmatchinspeedandcachesize.Toviewthemicroprocessor
information,runtheSetupUtilityandselectSystemInformation➙System
Summary➙ProcessorDetails.
3.(Trainedtechnicianonly)Makesurethatmicroprocessor1isseatedcorrectly.
4.(Trainedtechnicianonly)Removemicroprocessor2andrestarttheserver.
5.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.(Trainedtechnicianonly)Microprocessor
b.(Trainedtechnicianonly)Systemboard
Monitorandvideoproblems
Usethisinformationtosolvemonitorandvideoproblems.
SomeLenovomonitorshavetheirownself-tests.Ifyoususpectaproblemwithyourmonitor,seethe
documentationthatcomeswiththemonitorforinstructionsfortestingandadjustingthemonitor.Ifyou
cannotdiagnosetheproblem,callforservice.
Table15.Monitorandvideo'ssymptomsandactions
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheSupportWebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,
tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Testingthemonitor.
1.Makesurethatthemonitorcablesarefirmlyconnected.
2.Tryusingadifferentmonitorontheserver,ortryusingthemonitorthatisbeing
testedonadifferentserver.
3.Runthediagnosticprograms.Ifthemonitorpassesthediagnosticprograms,
theproblemmightbeavideodevicedriver.
4.(Trainedtechnicianonly)Replacethesystemboard.
Thescreenisblank.
1.IftheserverisattachedtoaKVMswitch,bypasstheKVMswitchtoeliminateit
asapossiblecauseoftheproblem:connectthemonitorcabledirectlytothe
correctconnectorontherearoftheserver.
2.TheIMM2.1remotepresencefunctionisdisabledifyouinstallanoptionalvideo
adapter.TousetheIMM2.1remotepresencefunction,removetheoptional
videoadapter.
3.Iftheserverinstalledwiththegraphicaladapterswhileturningontheserver,
theLenovologodisplaysonthescreenafterapproximately3minutes.Thisis
normaloperationwhilethesystemloads.
4.Makesurethat:
Chapter3.Troubleshooting77