Lenovo System x3550 M5 - IMM Events that Automatically Notify Support

AutomaticallycontactService
IfthisfieldissettoYes,andyouhaveenabledElectronicServiceAgent(ESA),LenovoSupportwillbe
notifiedautomaticallyiftheeventisgenerated.
WhileyouwaitforLenovoSupporttocall,youcanperformtherecommendedactionsfortheevent.
Userresponse
Theactionsthatyoushouldperformtosolvetheevent.
Performthestepslistedinthissectionintheordershownuntiltheproblemissolved.Afteryouperform
alloftheactionsthataredescribedinthisfield,ifyoucannotsolvetheproblem,contactLenovoSupport.
Note:Thislistincludeserrorcodesandmessagesthatmightnotapplytothismachinetypeandmodel.
ThefollowingisthelistofIMM2.1errormessagesandsuggestedactionstocorrectthedetectedserver
problems.FormoreinformationaboutIMM2.1,seetheIntegratedManagementModuleIIUser'sGuide
athttp://publib.boulder.ibm.com/infocenter/systemx/documentation/topic/com.lenovo.sysx.imm2.doc/
product_page.html.
IMMEventsthatautomaticallynotifySupport
YoucanconfiguretheIntegratedManagementModuleII(IMM2)toautomaticallynotifySupport(alsoknown
ascallhome)ifcertaintypesoferrorsareencountered.Ifyouhaveconfiguredthisfunction,seethetablefor
alistofeventsthatautomaticallynotifySupport.
Table47.EventsthatautomaticallynotifySupport
EventIDMessageString
Automatically
NotifySupport
40000086-00000000
TestCallHomeGeneratedbyuser[arg1].
Yes
40000087-00000000
ManualCallHomebyuser[arg1]:[arg2].
Yes
400000cb-00000000TheRAIDcontrollerhasproblemwiththebattery.
Pleasecontacttechnicalsupporttoresolvethis
issue.([arg1],[arg2],[arg3],[arg4],[arg5])
Yes
400000cc-00000000TheRAIDcontrollerdetected
unrecoverableerror.Thecontrollerneeds
replacement.([arg1],[arg2],[arg3],[arg4],[arg5])
Yes
400000d5-00000000
Oneormorevirtualdriveshaveproblem.
Pleasecontacttechnicalsupporttoresolvethis
issue.([arg1],[arg2],[arg3],[arg4],[arg5])
Yes
400000d6-00000000DriveerrorwasdetectedbyRAIDcontroller.
Pleasecontacttechnicalsupporttoresolvethis
issue.([arg1],[arg2],[arg3],[arg4],[arg5])
Yes
80010202-0701ffff
Numericsensor[NumericSensorElementName]goinglow
(lowercritical)hasasserted.(CMOSBattery)
Yes
80010902-0701ffff
Numericsensor[NumericSensorElementName]going
high(uppercritical)hasasserted.(SysBrd12V)
Yes
806f0021-2201ffff
Faultinslot[PhysicalConnectorSystemElementName]on
system[ComputerSystemElementName].(NoOpROM
Space)
Yes
806f0021-2582ffff
Faultinslot[PhysicalConnectorSystemElementName]on
system[ComputerSystemElementName].(AllPCIError)
Yes
286LenovoSystemx3550M5InstallationandServiceGuide