Lenovo System x3550 M5 - Checkout Procedure; About the Checkout Procedure; Performing the Checkout Procedure

TofindservicebulletinsthatareavailablefortheLenovoSystemx3550M5server,goto
http://www.lenovo.com/supportandsearchforType8869,andretain.
Checkoutprocedure
Thecheckoutprocedureisthesequenceoftasksthatyoushouldfollowtodiagnoseaproblemintheserver.
Aboutthecheckoutprocedure
Reviewthefollowinginformationbeforeyouperformthecheckoutprocedurefordiagnosinghardware
problems.
•Readthesafetyinformationthatbeginson“Safety”onpagev.
•TheDynamicSystemAnalysis(DSA)providestheprimarymethodsoftestingthemajorcomponentsof
theserver,suchasthesystemboard,Ethernetcontroller,keyboard,mouse(pointingdevice),serial
ports,andharddiskdrives.Youcanalsousethemtotestsomeexternaldevices.Ifyouarenotsure
whetheraproblemiscausedbythehardwareorbythesoftware,youcanusethediagnosticprogramsto
confirmthatthehardwareisworkingcorrectly.
•WhenyourunDSA,asingleproblemmightcausemorethanoneerrormessage.Whenthishappens,
correctthecauseofthefirsterrormessage.Theothererrormessagesusuallywillnotoccurthenext
timeyourunDSA.
Important:IfmultipleerrorcodesorlightpathdiagnosticsLEDsindicateamicroprocessorerror,the
errormightbeinthemicroprocessororinthemicroprocessorsocket.See“Microprocessorproblems”on
page76
forinformationaboutdiagnosingmicroprocessorproblems.
•BeforeyourunDSA,youmustdeterminewhetherthefailingserverispartofasharedharddiskdrive
cluster(twoormoreserverssharingexternalstoragedevices).Ifitispartofacluster,youcanrunall
diagnosticprogramsexcepttheonesthattestthestorageunit(thatis,aharddiskdriveinthestorage
unit)orthestorageadapterthatisattachedtothestorageunit.Thefailingservermightbepartofa
clusterifanyofthefollowingconditionsistrue:
–Youhaveidentifiedthefailingserveraspartofacluster(twoormoreserverssharingexternalstorage
devices).
–Oneormoreexternalstorageunitsareattachedtothefailingserverandatleastoneoftheattached
storageunitsisalsoattachedtoanotherserverorunidentifiabledevice.
–Oneormoreserversarelocatednearthefailingserver.
Important:Iftheserverispartofasharedharddiskdrivecluster,runonetestatatime.Donotrun
anysuiteoftests,suchas“quick”or“normal”tests,becausethismightenabletheharddiskdrive
diagnostictests.
•IftheserverishaltedandaPOSTerrorcodeisdisplayed,seeAppendixB“UEFI/POSTdiagnostic
codes”onpage925
.Iftheserverishaltedandnoerrormessageisdisplayed,see“Troubleshootingby
symptom”onpage70
and“Solvingundeterminedproblems”onpage89.
•Forinformationaboutpower-supplyproblems,see“Solvingpowerproblems”onpage87,“Power
problems”onpage80,and“Power-supplyLEDs”onpage60.
•Forintermittentproblems,checktheeventlog;see“Eventlogs”onpage64andAppendixC“DSA
diagnostictestresults”onpage949.
Performingthecheckoutprocedure
Usethisinformationtoperformthecheckoutprocedure.
Toperformthecheckoutprocedure,completethefollowingsteps:
56LenovoSystemx3550M5InstallationandServiceGuide