Lenovo System x3550 M5 - Undocumented Problems; Service Bulletins

b.Makesurethattheserver,operatingsystem,andsoftwareareinstalledandconfigured
correctly.
Manyconfigurationproblemsarecausedbyloosepowerorsignalcablesorincorrectlyseated
adapters.Youmightbeabletosolvetheproblembyturningofftheserver,reconnecting
cables,reseatingadapters,andturningtheserverbackon.Forinformationaboutperforming
thecheckoutprocedure,see“Aboutthecheckoutprocedure”onpage56
.Forinformation
aboutconfiguringtheserver,seeChapter2“Configuring”onpage33
.
Step6.Seecontrollerandmanagementsoftwaredocumentation.
Iftheproblemisassociatedwithaspecificfunction(forexample,ifaRAIDharddiskdriveis
markedofflineintheRAIDarray),seethedocumentationfortheassociatedcontrollerand
managementorcontrollingsoftwaretoverifythatthecontrolleriscorrectlyconfigured.
ProblemdeterminationinformationisavailableformanydevicessuchasRAIDandnetwork
adapters.
ForproblemswithoperatingsystemsorLenovosoftwareordevices,goto
http://www.lenovo.com/support.
Step7.CheckfortroubleshootingproceduresandRETAINtips.
TroubleshootingproceduresandRETAINtipsdocumentknownproblemsandsuggestedsolutions.
TosearchfortroubleshootingproceduresandRETAINtips,gotohttp://www.lenovo.com/support.
Step8.Usethetroubleshootingtables.
See“Troubleshootingbysymptom”onpage70
tofindasolutiontoaproblemthathasidentifiable
symptoms.
Asingleproblemmightcausemultiplesymptoms.Followthetroubleshootingprocedureforthe
mostobvioussymptom.Ifthatproceduredoesnotdiagnosetheproblem,usetheprocedurefor
anothersymptom,ifpossible.
Iftheproblemremains,contactLenovooranapprovedwarrantyserviceproviderforassistance
withadditionalproblemdeterminationandpossiblehardwarereplacement.Toopenanonline
servicerequest,gotohttp://www.ibm.com/support/entry/portal/Open_service_request.Be
preparedtoprovideinformationaboutanyerrorcodesandcollecteddata.
Undocumentedproblems
Ifyouhavecompletedthediagnosticprocedureandtheproblemremains,theproblemmightnothavebeen
previouslyidentifiedbyLenovo.Afteryouhaveverifiedthatallcodeisatthelatestlevel,allhardwareand
softwareconfigurationsarevalid,andnolightpathdiagnosticsLEDsorlogentriesindicateahardware
componentfailure,contactLenovooranapprovedwarrantyserviceproviderforassistance.
Toopenanonlineservicerequest,gotohttp://www.ibm.com/support/entry/portal/Open_service_request.
Bepreparedtoprovideinformationaboutanyerrorcodesandcollecteddataandtheproblemdetermination
proceduresthatyouhaveused.
Servicebulletins
LenovocontinuallyupdatesthesupportWebsitewiththelatesttipsandtechniquesthatyoucanuseto
solveproblemthatyoumighthavewiththeLenovoSystemx3550M5server.
Chapter3.Troubleshooting55