Lenovo System x3550 M5 - Recovering the Server Firmware (UEFI Update Failure)

–Doesthefailureoccuronasingleserveroronmultipleservers?
–Isthefailurerepeatable?
–Hasthisconfigurationeverworked?
–Whatchanges,ifany,weremadebeforetheconfigurationfailed?
–Isthistheoriginalreportedfailure?
•Diagnosticprogramtypeandversionlevel
•Hardwareconfiguration(printscreenofthesystemsummary)
•UEFIfirmwarelevel
•IMMfirmwarelevel
•Operatingsystemsoftware
Youcansolvesomeproblemsbycomparingtheconfigurationandsoftwaresetupsbetweenworkingand
nonworkingservers.Whenyoucompareserverstoeachotherfordiagnosticpurposes,considerthem
identicalonlyifallthefollowingfactorsareexactlythesameinalltheservers:
•Machinetypeandmodel
•UEFIfirmwarelevel
•IMMfirmwarelevel
•Adaptersandattachments,inthesamelocations
•Addressjumpers,terminators,andcabling
•Softwareversionsandlevels
•Diagnosticprogramtypeandversionlevel
•Configurationoptionsettings
•Operating-systemcontrol-filesetup
SeeAppendixD“Gettinghelpandtechnicalassistance”onpage1107
forinformationaboutcallingLenovo
forservice.
Recoveringtheserverfirmware(UEFIupdatefailure)
Usethisinformationtorecovertheserverfirmware.
Important:Someclustersolutionsrequirespecificcodelevelsorcoordinatedcodeupdates.Ifthedevice
ispartofaclustersolution,verifythatthelatestlevelofcodeissupportedfortheclustersolutionbefore
youupdatethecode.
Iftheserverfirmwarehasbecomecorrupted,suchasfromapowerfailureduringanupdate,youcan
recovertheserverfirmwareinthefollowingway:
•In-bandmethod:Recoverserverfirmware,usingeitherthebootblockjumper(AutomatedBoot
Recovery)andaserverFirmwareUpdatePackageServicePack.
•Out-of-bandmethod:UsetheIMMWebinterfacetoupdatethefirmware,usingthelatestserver
firmwareupdatepackage.
Note:Youcanobtainaserverupdatepackagefromoneofthefollowingsources:
•DownloadtheserverfirmwareupdatefromtheWorldWideWeb.
•ContactyourLenovoservicerepresentative.
Chapter3.Troubleshooting91