Lenovo System x3550 M5 - Hypervisor Problems

Table9.Harddiskdrivesymptomsandactions(continued)
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheSupportWebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,
tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Multipleharddiskdrivesare
offline.
1.Reviewthestoragesubsystemlogsforindicationsofproblemswithinthe
storagesubsystem,suchasbackplaneorcableproblems.
2.See“Problemdeterminationtips”onpage90.
Areplacementharddiskdrive
doesnotrebuild.
1.Makesurethattheharddiskdriveisrecognizedbytheadapter(thegreenhard
diskdriveactivityLEDisflashing).
2.ReviewtheSAS/SATAadapterdocumentationtodeterminethecorrect
configurationparametersandsettings.
Agreenharddiskdriveactivity
LEDdoesnotaccurately
representtheactualstateof
theassociateddrive.
IfthegreenharddiskdriveactivityLEDdoesnotflashwhenthedriveisinuse,run
theDSAPrebootdiagnosticprogramstocollecterrorlogs(see“RunningtheDSA
Prebootdiagnosticprograms”onpage68
).
•Ifthereisaharddiskdriveerrorlog,replacetheaffectedharddiskdrive.
•Ifthereisnodiskdriveerrorlogerrorlog,replacetheaffectedbackplane.
Ayellowharddiskdrivestatus
LEDdoesnotaccurately
representtheactualstateof
theassociateddrive.
1.IftheyellowharddiskdriveLEDandtheRAIDadaptersoftwaredonotindicate
thesamestatusforthedrive,completethefollowingsteps:
a.Turnofftheserver.
b.ReseattheSAS/SATAadapter.
c.Reseatthebackplanesignalcableandbackplanepowercable.
d.Reseattheharddiskdrive.
e.TurnontheserverandobservetheactivityoftheharddiskdriveLEDs.
2.See“Problemdeterminationtips”onpage90.
Hypervisorproblems
Usethisinformationtosolvehypervisorproblems.
Table10.Hypervisor'ssymptomsandactions
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheSupportWebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,
tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Ifanoptionalembedded
hypervisordeviceisnotlisted
intheexpectedbootorder,
doesnotappearinthelist
ofbootdevices,orasimilar
problemhasoccurred.
1.Makesurethattheoptionalembeddedhypervisordeviceisselectedonthe
bootmanager<F12>SelectBootDeviceatstartup.
2.Makesurethattheembeddedhypervisordeviceisseatedintheconnector
correctly(see“ReplacingaUSBembeddedhypervisorflashdevice”onpage
228
and“ReplacingtheSDadapter”onpage168).
3.Seethedocumentationthatcomeswiththeoptionalembeddedhypervisor
deviceforsetupandconfigurationinformation.
4.Makesurethatothersoftwareworksontheserver.
Chapter3.Troubleshooting73