Lenovo System x3550 M5 - Page 86

Table9.Harddiskdrivesymptomsandactions
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
•GototheSupportWebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,
tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Aharddiskdrivehasfailed,
andtheassociatedyellowhard
diskdrivestatusLEDislit.
Replacethefailedharddiskdrive(see“Removinghot-swapharddiskdrives”on
page136
and“Replacinghot-swapharddiskdrives”onpage136).
Anewlyinstalledharddisk
driveisnotrecognized.
1.MakesurethattheinstalledharddiskdriveorServeRAIDadapterissupported.
Foralistofsupportedoptionaldevices,seehttp://www.lenovo.com/
serverproven/.
2.ObservetheassociatedyellowharddiskdrivestatusLED.IftheLEDislit,it
indicatesadrivefault.
3.IftheLEDislit,removethedrivefromthebay,wait45seconds,andreinsert
thedrive,makingsurethatthedriveassemblyconnectstotheharddiskdrive
backplane.
4.ObservetheassociatedgreenharddiskdriveactivityLEDandtheyellow
statusLED:
•IfthegreenactivityLEDisflashingandtheyellowstatusLEDisnotlit,the
driveisrecognizedbythecontrollerandisworkingcorrectly.RuntheDSA
diagnosticsprogramtodeterminewhetherthedriveisdetected.
•IfthegreenactivityLEDisflashingandtheyellowstatusLEDisflashing
slowly,thedriveisrecognizedbythecontrollerandisrebuilding.
•IfneitherLEDislitorflashing,checktheharddiskdrivebackplane(goto
Step5onpage72
).
•IfthegreenactivityLEDisflashingandtheyellowstatusLEDislit,replace
thedrive.IftheactivityoftheLEDsremainsthesame,gotoStep5onpage
72
.IftheactivityoftheLEDschanges,returntoStep2onpage72.
5.Makesurethattheharddiskdrivebackplaneiscorrectlyseated.Whenitis
correctlyseated,thedriveassembliescorrectlyconnecttothebackplane
withoutbowingorcausingmovementofthebackplane.
6.ReseatthebackplanepowercableandrepeatStep2onpage72throughStep
4onpage72.
7.ReseatthebackplanesignalcableandrepeatStep2onpage72throughStep
4onpage72.
8.Suspectthebackplanesignalcableorthebackplane:
•Iftheserverhaseighthot-swapbays:
a.Replacetheaffectedbackplanesignalcable.
b.Replacetheaffectedbackplane.
9.See“Problemdeterminationtips”onpage90.
Multipleharddiskdrivesfail.
Makesurethattheharddiskdrive,SAS/SATAadapter,andserverdevicedrivers
andfirmwareareatthelatestlevel.
Important:Someclustersolutionsrequirespecificcodelevelsorcoordinatedcode
updates.Ifthedeviceispartofaclustersolution,verifythatthelatestlevelofcode
issupportedfortheclustersolutionbeforeyouupdatethecode.
72LenovoSystemx3550M5InstallationandServiceGuide