Lenovo System x3550 M5 - Error Messages; Troubleshooting by Symptom; CD;DVD Drive Problems

Youcanalsochoosetocollectdatamanually.Itusesminimalsystemresources,andcanbedownloaded
fromtheLenovoWebsite.FormoreinformationandtodownloadElectronicServiceAgent,goto
http://www-01.ibm.com/support/esa/.
Errormessages
ThissectionprovidesthelistoferrorcodesandmessagesforUEFI/POST,IMM,andDSAthataregenerated
whenaproblemisdetected.
SeeAppendixA“Integratedmanagementmodule2.1(IMM2.1)errormessages”onpage285,Appendix
B“UEFI/POSTdiagnosticcodes”onpage925,andAppendixC“DSAdiagnostictestresults”onpage
949formoreinformation.
Troubleshootingbysymptom
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
Ifyoucannotfindasolutiontotheprobleminthesetables,seeAppendixC“DSAdiagnostictestresults”on
page949forinformationabouttestingtheserverand“RunningtheDSAPrebootdiagnosticprograms”on
page68foradditionalinformationaboutrunningDSAPrebootprogram.Foradditionalinformationtohelp
yousolveproblems,see“Starthere”onpage53
.
Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe
followingstepsbeforeyouusethetroubleshootingtables:
Step1.Checkthesystem-errorLEDontheoperatorinformationpanel(see“Operatorinformationpanel”
onpage19).
Step2.Removethesoftwareordevicethatyoujustadded.
Step3.RunDynamicSystemAnalysis(DSA)todeterminewhethertheserverisrunningcorrectly(for
informationaboutusingDSA,seeAppendixC“DSAdiagnostictestresults”onpage949
).
Step4.Reinstallthenewsoftwareornewdevice.
CD/DVDdriveproblems
UsethisinformationtosolveCD/DVDdriveproblems.
Table7.CD/DVDdrive'ssymptomsandactions
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyaTrained
technician.
•GototheSupportWebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,hints,
tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
TheDVDdriveisnot
recognized.
1.Makesurethat:
•TheSATAconnectortowhichtheDVDdriveisattached(primaryor
secondary)isenabledintheSetupUtility.
•Allcablesandjumpersareinstalledcorrectly.
•ThecorrectdevicedriverisinstalledfortheDVDdrive.
2.RuntheDVDdrivediagnosticprograms.
3.Reseatthefollowingcomponents:
70LenovoSystemx3550M5InstallationandServiceGuide