Lenovo x3650 M4 BD 5466 - Diagnostic Tools

Step1.Istheserverpartofacluster?
•No:GotoStep2onpage111
.
•Yes:Shutdownallfailingserversthatarerelatedtothecluster.GotoStep2onpage111.
Step2.Completethefollowingsteps:
a.CheckthepowersupplyLEDs(see“Power-supplyLEDs”onpage17).
b.Turnofftheserverandallexternaldevices.
c.Checkallinternalandexternaldevicesforcompatibilityathttp://www.lenovo.com/us/en/
serverproven/.
d.Checkallcablesandpowercords.
e.Setalldisplaycontrolstothemiddlepositions.
f.Turnonallexternaldevices.
g.Turnontheserver.Iftheserverdoesnotstart,see“Troubleshootingbysymptom”onpage121.
h.Checkthesystem-errorLEDontheoperatorinformationpanel.Ifitisflashing,checkthelight
pathdiagnosticsLEDs(see“Lightpathdiagnostics”onpage113).
Note:WhenyouslidethelightpathdiagnosticspaneloutoftheservertochecktheLEDs
orcheckpointcodes,donotruntheservercontinuouslywithlightpathdiagnosticspanel
outsideoftheserver.Thepanelshouldonlybeoutsideoftheserverashorttime.The
lightpathdiagnosticspanelmustremainintheserverwhentheserverisrunningtoensure
propercooling.
i.Checkforthefollowingresults:
•SuccessfulcompletionofPOST(see“UEFI/POST”onpage118formoreinformation)
•Successfulcompletionofstartup,whichisindicatedbyareadabledisplayofthe
operating-systemdesktop
Step3.Isthereareadableimageonthemonitorscreen?
•No:Findthefailuresymptomin“Troubleshootingbysymptom”onpage121;ifnecessary,see
“Solvingundeterminedproblems”onpage135
.
•Yes:RunDSA(see“RunningtheDSAPrebootdiagnosticprograms”onpage119).
–IfDSAreportsanerror,followtheinstructionsinAppendixC“DSAdiagnostictestresults”on
page743
.
–IfDSAdoesnotreportanerrorbutyoustillsuspectaproblem,see“Solvingundetermined
problems”onpage135.
Diagnostictools
Thefollowingtoolsareavailabletohelpyoudiagnoseandsolvehardware-relatedproblems.
•Lightpathdiagnostics
Uselightpathdiagnosticstodiagnosesystemerrorsquickly.See“Lightpathdiagnostics”onpage113
formoreinformation.
•Eventlogs
Theeventlogslisttheerrorcodesandmessagesthataregeneratedwhenanerrorisdetectedforthe
subsystemsIMM2,POST,DSA,andtheserverbaseboardmanagementcontroller.See“Eventlogs”on
page115
formoreinformation.
•IntegratedManagementModuleII
Chapter4.Troubleshooting111