Lenovo x3650 M4 BD 5466 - Call Home (Automated Service Request)

ToruntheDSAPrebootdiagnosticprogramsthatisstoredinintegratedflashmemoryontheserver,
completethefollowingsteps:
Step1.Iftheserverisrunning,turnofftheserverandallattacheddevices.
Step2.Turnonallattacheddevices;then,turnontheserver.
Step3.Whentheprompt<F2>Diagnosticsisdisplayed,pressF2.
Note:TheDSAPrebootdiagnosticprogrammightappeartobeunresponsiveforanunusuallength
oftimewhenyoustarttheprogram.Thisisnormaloperationwhiletheprogramloads.
Step4.Optionally,selectQuittoDSAtoexitfromthestand-alonememorydiagnosticprogram.
Note:Afteryouexitfromthestand-alonememorydiagnosticenvironment,youmustrestartthe
servertoaccessthestand-alonememorydiagnosticenvironmentagain.
Step5.Selectguitodisplaythegraphicaluserinterface,orselectcmdtodisplaytheDSAinteractivemenu.
Step6.Followtheinstructionsonthescreentoselectthediagnostictesttorun.
Iftheserverstopsduringtestingandyoucannotcontinue,restarttheserverandtryrunningtheDSA
Prebootdiagnosticprogramsagain.Iftheproblemremains,replacethecomponentthatwasbeingtested
whentheserverstopped.
Diagnostictextmessages
Diagnostictextmessagesaredisplayedwhilethetestsarerunning.
Adiagnostictextmessagecontainsoneofthefollowingresults:
Passed:Thetestwascompletedwithoutanyerrors.
Failed:Thetestdetectedanerror.
Aborted:Thetestcouldnotproceedbecauseoftheserverconfiguration
Additionalinformationconcerningtestfailuresisavailableintheextendeddiagnosticresultsforeachtest.
Viewingthetestlogresults
Usethisinformationtoviewthetestlogresults.
Toviewthetestlogfortheresultswhenthetestsarecompleted,clicktheSuccesslinkintheStatuscolumn,
ifyouarerunningtheDSAgraphicaluserinterface,ortype:xtoexittheExecuteTestsmenu,ifyouare
runningtheDSAinteractivemenu,orselectDiagnosticEventLoginthegraphicaluserinterface.Totransfer
DSAPrebootcollectionstoanexternalUSBdevice,typethecopycommandintheDSAinteractivemenu.
•IfyouarerunningtheDSAgraphicaluserinterface(GUI),clicktheSuccesslinkintheStatuscolumn.
•IfyouarerunningtheDSAinteractivemenu(CLI),type:xtoexittheExecuteTestsmenu;then,selectthe
completedteststoviewtheresults.
Callhome(automatedservicerequest)
LenovoprovidestoolsthatcanautomaticallycollectandsenddataorcallSupportwhenanerrorisdetected.
Thesetoolscanhelpservicespeeduptheprocessofdiagnosingproblems.Thefollowingsectionsprovide
informationaboutthecallhometools.
120LenovoSystemx3650M4BDInstallationandServiceGuide