Lenovo x3650 M4 BD 5466 - Keyboard, Mouse, or Pointing-Device Problems

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
SymptomAction
3.See“Solvingundeterminedproblems”onpage135.
Theserverresets(restarts)
occasionally.
1.IftheresetoccursduringPOSTandthePOSTwatchdogtimerisenabled
(clickSystemSettings-->IntegratedManagementModule-->POST
WatchdogTimerintheSetuputilitytoseethePOSTwatchdogsetting),
makesurethatsufficienttimeisallowedinthewatchdogtimeoutvalue(POST
WatchdogTimer).IftheservercontinuestoresetduringPOST,seeAppendix
B“UEFI/POSTerrorcodes”onpage719
andAppendixC“DSAdiagnostictest
results”onpage743.
2.Iftheresetoccursaftertheoperatingsystemstarts,disableanyautomatic
serverrestart(ASR)utilities,suchastheAutomaticServerRestartIPMI
ApplicationforWindows,oranyASRdevicesthatarebeinstalled.
Note:ASRutilitiesoperateasoperating-systemutilitiesandarerelatedtothe
IPMIdevicedriver.Iftheresetcontinuestooccuraftertheoperatingsystem
starts,theoperatingsystemmighthaveaproblem;see“Softwareproblems”
onpage133
.
3.Ifneitherconditionapplies,checktheeventlogs(see“Eventlogs”onpage115).
Keyboard,mouse,orpointing-deviceproblems
Twocolumntablefordocumentingthesymptomandthecorrespondingactionforkeyboard,mouse,or
pointing-deviceproblems.
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeeChapter5“Partslisting”onpage141
tocheckifacomponentisaconsumable,structural,orFRUpart.
•Ifanactionstepisprecededby“(Trainedtechnicianonly),”thatstepmustbeperformedonlybyatrained
technician.
SymptomAction
Allorsomekeysonthe
keyboarddonotwork.
1.Makesurethat:
•Thekeyboardcableissecurelyconnected.
•Theserverandthemonitorareturnedon.
2.IfyouareusingaUSBkeyboard,runtheSetuputilityandenablekeyboardless
operation.
3.IfyouareusingaUSBkeyboardanditisconnectedtoaUSBhub,disconnect
thekeyboardfromthehubandconnectitdirectlytotheserver.
4.Replacethekeyboard.
ThemouseorUSB-device
doesnotwork.
1.Makesurethat:
•ThemouseorUSBdevicecableissecurelyconnectedtotheserver.
•ThemouseorUSBdevicedriversareinstalledcorrectly.
•Theserverandthemonitorareturnedon.
•ThemouseoptionisenabledintheSetuputility.
2.IfyouareusingaUSBmouseorUSBdeviceanditisconnectedtoaUSB
hub,disconnectthemouseorUSBdevicefromthehubandconnectitdirectly
totheserver.
3.ReplacethemouseorUSB-device.
Chapter4.Troubleshooting125