Lenovo x3650 M4 BD 5466 - Service Advisor; Electronic Service Agent; Error Messages; Troubleshooting by Symptom

Serviceadvisor
TheservercomeswiththeServiceAdvisorfeaturethatcancollectdataaboutthesystemwhenthesystem
detectsafaultandsendsthatdatatoServiceforproblemdetermination.
ItalsoincludesthecallhomefeaturethatautomaticallycallsServicewhenaproblemoccurs.TheService
AdvisorfeatureisintegratedintotheIntegratedManagementModule(IMM).Youwillneedtosetupand
configuretheServiceAdvisorfeaturebeforeyoucanuseit.Formoreinformationabouthowtosetup
andconfiguretheServiceAdvisorfeature,seetheIntegratedManagementModuleUser'sGuideat
http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=migr-5086346.
ElectronicServiceAgent
ElectronicServiceAgentmonitors,tracks,andcapturessystemhardwareerrorsandhardwareandsoftware
inventoryinformation,andreportsserviceableproblemsdirectlytoSupport.
Youcanalsochoosetocollectdatamanually.Itusesminimalsystemresources,andcanbe
downloadedfromthewebsite.FormoreinformationandtodownloadElectronicServiceAgent,goto
http://www.ibm.com/support/electronic/portal/.
Errormessages
ThissectionprovidesthelistoferrorcodesandmessagesforUEFI/POST,IMM2,andDSAthatare
generatedwhenaproblemisdetected.
Troubleshootingbysymptom
Usethetroubleshootingtablestofindsolutionstoproblemsthathaveidentifiablesymptoms.
Ifyoucannotfindasolutiontotheprobleminthesetables,seeAppendixC“DSAdiagnostictestresults”on
page743forinformationabouttestingtheserverand“RunningtheDSAPrebootdiagnosticprograms”on
page119foradditionalinformationaboutrunningDSAPrebootprogramthatisstoredinintegratedUSB
memoryontheserver.Foradditionalinformationtohelpyousolveproblems,see“Starthere”onpage107.
Ifyouhavejustaddednewsoftwareoranewoptionaldeviceandtheserverisnotworking,completethe
followingstepsbeforeyouusethetroubleshootingtables:
1.Checkthesystem-errorLEDontheoperatorinformationpanel;ifitislit,checkthelightpathdiagnostics
LEDs(see“Lightpathdiagnostics”onpage113).
2.Removethesoftwareordevicethatyoujustadded.
3.RunDynamicSystemAnalysis(DSA)todeterminewhethertheserverisrunningcorrectly(forinformation
aboutusingDSA,seeAppendixC“DSAdiagnostictestresults”onpage743.
4.Reinstallthenewsoftwareornewdevice.
Chapter4.Troubleshooting121